Audio Visual Technician

Raas Infotek; Bethlehem (Northampton County); On-site; USD 60,000 - 80,000; Full time

Job summary

Raas Infotek is looking for an Audio Visual (AV) Engineer who will be responsible for supporting and maintaining conference room technologies, including Microsoft Teams Rooms and Poly video solutions. The role emphasizes ensuring high-quality user experiences during meetings and events.

The successful candidate will assist executives, perform desktop support tasks, and carry out routine maintenance on AV systems. Strong knowledge of AV standards and customer satisfaction is essential.

Qualifications

• Experience in supporting Conference Rooms & Teams Rooms.
• Strong knowledge of Poly video collaboration devices.
• Experience in Streaming, Events & Broadcast Support.

Responsibilities

• Support and maintain enterprise collaboration technologies.
• Manage AV standards including peripherals.
• Assist executives with live meeting setups.
• Perform routine AV system health checks and updates.

Skills

AV standards maintenance

Microsoft Teams Rooms management

Customer satisfaction focus

Basic desktop support

Job description

Job Description

The Audio Visual (AV) Engineer is responsible for supporting and maintaining enterprise collaboration and meeting space technologies. This role focuses on standard conference rooms, Poly video collaboration solutions, Microsoft Teams Rooms (MTR) environments, and enterprise streaming and broadcast support. The AV Engineer delivers high touch support for conference rooms, executive meetings, and internal events, ensuring consistent, reliable, and high-quality user experience. The role may also provide tech bar coverage and perform basic desktop support tasks as needed to support colleagues.

Key Responsibilities

• Should have experience on supporting Conference Rooms & Teams Rooms and attend break/fix issues
• Should be responsible for maintaining AV standards including associated peripherals
• Candidate should have strong knowledge on managing Microsoft Teams Rooms (MTR) environments, Poly video conferencing devices and room peripherals
• Assist executives for live meeting setup
• Candidate should have experience of Streaming, Events & Broadcast Support depending on the network scale or coverage
• Assist in providing Tech Bar & End-User Support
• Should have experience in basic desktop support tasks, such as peripheral troubleshooting, connectivity issues, and collaboration tool assistance
• Should have experience in performing routine AV system health checks, firmware updates, and preventative maintenance, upgrades, refresh activity & new room deployment

Key Skills

• Should focus on maintaining Customer satisfaction scores at industry standards or as per agreed service level
• Document room configurations, known issues, and SOPs
• Collaborative with support teams