Senior AV & End-User Support Engineer (Onsite, White-Glove)

Digile; Bridgewater (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Digile is seeking a Senior Audio-Visual Support Services Engineer to provide on-site technical support for video conferencing, projection, display devices, and room control systems across campuses. You will work directly with end users, corporate clients, and third-party integrators to commission rooms and deliver high-touch end-user IT/AV assistance.

Responsibilities include maintenance, troubleshooting, and continuous AV technology improvements while coordinating with project teams, end-user

Qualifications

• 5+ years of enterprise AV and end-user technical support experience.
• Experience testing, troubleshooting, and resolving complex AV systems and end-user hardware/software issues.
• Demonstrated capability in providing white-glove end-user support to high-level executives.

Responsibilities

• Provide advanced AV support, end-user assistance, and break-fix for room systems, laptops, and displays.
• Serve as the primary end-user escalation point for live meeting issues and platform troubleshooting.
• Coordinate system testing, commissioning, and escalation of technical issues until fully resolved.
• Maintain project records, quotes, and BOMs; support documentation and end-user knowledge bases.
• Oversee AV equipment repair and serve as technical escalation point for internal team members.
• Provide on-site end-user training, onboarding, and daily support for all room AV technologies.

Skills

Enterprise AV experience

End-user technical support

White-glove support

Executive stakeholder coordination

On-site issue escalation

Job description

Digile is seeking a Senior Audio-Visual Support Services Engineer to provide on-site technical support for video conferencing, projection, display devices, and room control systems across campuses. You will work directly with end users, corporate clients, and third-party integrators to commission rooms and deliver high-touch end-user IT/AV assistance.

Responsibilities include maintenance, troubleshooting, and continuous AV technology improvements while coordinating with project teams, end-user