Senior AV & Desktop Support Technician

Seneca Resources Company, LLC; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Competitive pay

Job summary

Seneca Resources Company, LLC is seeking an experienced AV & Desktop Support Technician in Long Island City, NY, onsite. The role provides hands-on support across desktop computing and audio-visual environments, helping ensure reliable day-to-day technology operations.

The ideal candidate will support conference rooms, video conferencing, projectors, displays, and sound systems; install and maintain AV equipment; and coordinate with vendors.

Qualifications

• 4+ years of full-time experience in computer maintenance and repair, including supervision.
• Strong understanding of audio-visual technologies, including projectors, displays, video conferencing equipment, conference room technology, and sound systems.
• Hands-on experience troubleshooting desktop hardware, software, AV equipment, and network connectivity issues.
• Excellent communication and customer service skills with the ability to effectively support end users and collaborate with stakeholders and vendors.
• Strong organizational and time-management skills with the ability to prioritize multiple technical issues in a fast-paced environment.

Responsibilities

• Provide onsite and remote technical support for desktop hardware, software, peripherals, and connectivity issues.
• Install, configure, troubleshoot, and maintain audio-visual systems, including conference room technology, displays, projectors, video conferencing solutions, and sound systems.
• Diagnose and resolve escalated desktop and AV issues while minimizing downtime and disruption to users.
• Configure and calibrate AV equipment to maintain optimal audio and visual performance.
• Maintain accurate inventory and asset-management records for desktop equipment.
• Conduct routine assessments of AV equipment and identify potential upgrades, replacements, or maintenance needs.
• Coordinate with internal teams, vendors, and external service providers on AV maintenance, repairs, installations, and upgrades.
• Provide hands-on support during AV installations and conference room setups.
• Develop and follow best practices for AV system configuration, troubleshooting, and maintenance.
• Travel to other locations as needed to provide onsite technical support and assist with AV installations and upgrades.

Skills

Desktop support

AV hardware

Video conferencing

Customer service

Troubleshooting

Education

High school diploma

Job description

Seneca Resources Company, LLC is seeking an experienced AV & Desktop Support Technician in Long Island City, NY, onsite. The role provides hands-on support across desktop computing and audio-visual environments, helping ensure reliable day-to-day technology operations.

The ideal candidate will support conference rooms, video conferencing, projectors, displays, and sound systems; install and maintain AV equipment; and coordinate with vendors.