AV & Desktop Support Technician

Seneca Resources; New York (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

Seneca Resources seeks an AV & Desktop Support Technician in Long Island City, NY. The role provides hands-on desktop and AV support across conference rooms, video conferencing, displays, projectors, and sound systems.

Onsite with occasional travel, you will troubleshoot hardware, software, connectivity, and AV equipment to keep operations running smoothly. The ideal candidate has 4+ years of full-time experience, strong communication skills, and a NY driver's license.

Qualifications

• 4+ years of full-time computer maintenance/repair experience including one year supervising staff.
• Strong understanding of AV technologies (projectors, displays, conference room systems).
• Excellent communication and customer service skills.
• Willingness to travel to different locations and possess a NY driver's license.

Responsibilities

• Provide onsite and remote support for desktop hardware, software, and AV systems.
• Install, configure, and maintain conference room AV equipment and video conferencing solutions.
• Diagnose and resolve desktop and AV issues with minimal downtime.
• Coordinate with vendors and internal teams for maintenance and upgrades.
• Maintain accurate asset inventory for desktop equipment.
• Travel to other locations as needed.

Skills

Desktop troubleshooting

AV technology

Customer service

Communication

Time management

Willingness to travel

Driver's license

Education

High school diploma

Tools

AV equipment

Job description

Job Title: AV & Desktop Support Technician

Job Location: Long Island City, NY (Onsite)

Employment Type: Contract to Hire (6-12 Months)

Pay Range: $25/hr (W2),

Schedule: Full-Time (40 hours/week)

Interviews: In office in Long Island City, possibly 2 rounds

About The Opportunity

Our Government client located in Long Island City, NY is seeking an experienced AV & Desktop Support Technician to provide hands-on technical support across desktop computing and audio-visual environments. This role will support employees with hardware, software, connectivity, and AV technology while helping ensure reliable day-to-day technology operations.

The ideal candidate combines strong desktop troubleshooting skills with hands-on experience supporting conference rooms, video conferencing solutions, projectors, displays, sound systems, and other AV equipment. This position requires strong customer service and communication skills and the ability to troubleshoot technical issues efficiently in a fast-paced environment.

Key Responsibilities

• Provide onsite and remote technical support for desktop hardware, software, peripherals, and connectivity issues.
• Install, configure, troubleshoot, and maintain audio-visual systems, including conference room technology, displays, projectors, video conferencing solutions, and sound systems.
• Diagnose and resolve escalated desktop and AV issues while minimizing downtime and disruption to users.
• Configure and calibrate AV equipment to maintain optimal audio and visual performance.
• Maintain accurate inventory and asset-management records for desktop equipment.
• Conduct routine assessments of AV equipment and identify potential upgrades, replacements, or maintenance needs.
• Coordinate with internal teams, vendors, and external service providers on AV maintenance, repairs, installations, and upgrades.
• Provide hands-on support during AV installations and conference room setups.
• Develop and follow best practices for AV system configuration, troubleshooting, and maintenance.
• Travel to other locations as needed to provide onsite technical support and assist with AV installations and upgrades.

Required Qualifications

• High school diploma or equivalent.
• 4+ years of full-time experience in computer maintenance and repair, including at least one year of experience supervising staff performing computer maintenance and repair.
• Strong understanding of audio-visual technologies, including projectors, displays, video conferencing equipment, conference room technology, and sound systems.
• Hands-on experience troubleshooting desktop hardware, software, AV equipment, and network connectivity issues.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills with the ability to effectively support end users and collaborate with stakeholders and vendors.
• Strong organizational and time-management skills with the ability to prioritize multiple technical issues in a fast-paced environment.
• Ability and willingness to travel to different work locations as required.
• Valid New York State driver's license with the ability to maintain a valid license throughout the assignment.

Ideal Candidate

The ideal candidate is a hands-on technical professional who is equally comfortable troubleshooting a user's desktop issue and diagnosing an AV problem in a conference room. You should be able to communicate effectively with nontechnical users, take ownership of escalated issues, coordinate with vendors when necessary, and maintain a strong focus on minimizing technology downtime.

Why Join Us?

• Support technology operations for a large, mission-driven public sector environment.
• Work hands-on with both desktop and modern audio-visual technologies.
• Gain exposure to enterprise-scale IT infrastructure and technology modernization initiatives.
• Collaborate with technical teams, business stakeholders, and technology vendors.
• Contribute directly to reliable technology services that support important public programs..

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.