Senior Enterprise AV Lead & Event Support

SPS North America; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

SPS North America is seeking a Lead Audio Visual (AV) Technician in New York, NY to oversee enterprise AV operations across conference rooms, executive spaces, and live events. You will troubleshoot, maintain, and upgrade AV systems while leading a team and delivering exceptional customer service for employees, executives, and clients.

The role requires technical expertise with conferencing platforms and room automation, plus mentoring of technicians and collaboration with stakeholders to ensure

Qualifications

• Extensive experience overseeing enterprise AV operations in corporate settings.
• Proven ability to troubleshoot and resolve complex AV issues.
• Strong leadership and mentoring of AV technicians.

Responsibilities

• Operate, maintain, troubleshoot, repair, and optimize enterprise AV systems.
• Conduct pre‑meeting checks for executive meetings and events.
• Provide onsite support for leadership and client presentations.
• Coordinate with third‑party vendors for repairs and maintenance.
• Maintain AV inventory and documentation.
• Ensure SLA adherence and proper incident logging.

Skills

AV operations leadership

Team leadership

Customer service

Stakeholder management

Tools

Crestron Control Systems

Poly Video Conferencing

Cisco Collaboration Endpoints

Digital Signage

Wireless Presentation Systems

Audio DSP Systems

Microphones / Cameras / Displays

Job description

SPS North America is seeking a Lead Audio Visual (AV) Technician in New York, NY to oversee enterprise AV operations across conference rooms, executive spaces, and live events. You will troubleshoot, maintain, and upgrade AV systems while leading a team and delivering exceptional customer service for employees, executives, and clients.

The role requires technical expertise with conferencing platforms and room automation, plus mentoring of technicians and collaboration with stakeholders to ensure