AV & Desktop Support Technician

Seneca Resources Company, LLC; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Competitive pay

Job summary

Seneca Resources Company, LLC is seeking an experienced AV & Desktop Support Technician in Long Island City, NY, onsite. The role provides hands-on support across desktop computing and audio-visual environments, helping ensure reliable day-to-day technology operations.

The ideal candidate will support conference rooms, video conferencing, projectors, displays, and sound systems; install and maintain AV equipment; and coordinate with vendors.

Qualifications

• 4+ years of full-time experience in computer maintenance and repair, including supervision.
• Strong understanding of audio-visual technologies, including projectors, displays, video conferencing equipment, conference room technology, and sound systems.
• Hands-on experience troubleshooting desktop hardware, software, AV equipment, and network connectivity issues.
• Excellent communication and customer service skills with the ability to effectively support end users and collaborate with stakeholders and vendors.
• Strong organizational and time-management skills with the ability to prioritize multiple technical issues in a fast-paced environment.

Responsibilities

• Provide onsite and remote technical support for desktop hardware, software, peripherals, and connectivity issues.
• Install, configure, troubleshoot, and maintain audio-visual systems, including conference room technology, displays, projectors, video conferencing solutions, and sound systems.
• Diagnose and resolve escalated desktop and AV issues while minimizing downtime and disruption to users.
• Configure and calibrate AV equipment to maintain optimal audio and visual performance.
• Maintain accurate inventory and asset-management records for desktop equipment.
• Conduct routine assessments of AV equipment and identify potential upgrades, replacements, or maintenance needs.
• Coordinate with internal teams, vendors, and external service providers on AV maintenance, repairs, installations, and upgrades.
• Provide hands-on support during AV installations and conference room setups.
• Develop and follow best practices for AV system configuration, troubleshooting, and maintenance.
• Travel to other locations as needed to provide onsite technical support and assist with AV installations and upgrades.

Skills

Desktop support

AV hardware

Video conferencing

Customer service

Troubleshooting

Education

High school diploma

Job description

Job Title: AV & Desktop Support Technician
Job Location: Long Island City, NY (Onsite)
Employment Type: Contract to Hire (6-12 Months)
Pay Range: $25/hr (W2),
Schedule: Full-Time (40 hours/week)
Interviews: In office in Long Island City, possibly 2 rounds

About the Opportunity

Our Government client located in Long Island City, NY is seeking an experienced AV & Desktop Support Technician to provide hands-on technical support across desktop computing and audio-visual environments. This role will support employees with hardware, software, connectivity, and AV technology while helping ensure reliable day-to-day technology operations.

The ideal candidate combines strong desktop troubleshooting skills with hands-on experience supporting conference rooms, video conferencing solutions, projectors, displays, sound systems, and other AV equipment. This position requires strong customer service and communication skills and the ability to troubleshoot technical issues efficiently in a fast-paced environment.

Key Responsibilities

• Provide onsite and remote technical support for desktop hardware, software, peripherals, and connectivity issues.
• Install, configure, troubleshoot, and maintain audio-visual systems, including conference room technology, displays, projectors, video conferencing solutions, and sound systems.
• Diagnose and resolve escalated desktop and AV issues while minimizing downtime and disruption to users.
• Configure and calibrate AV equipment to maintain optimal audio and visual performance.
• Maintain accurate inventory and asset-management records for desktop equipment.
• Conduct routine assessments of AV equipment and identify potential upgrades, replacements, or maintenance needs.
• Coordinate with internal teams, vendors, and external service providers on AV maintenance, repairs, installations, and upgrades.
• Provide hands-on support during AV installations and conference room setups.
• Develop and follow best practices for AV system configuration, troubleshooting, and maintenance.
• Travel to other locations as needed to provide onsite technical support and assist with AV installations and upgrades.

Required Qualifications

• High school diploma or equivalent.
• 4+ years of full-time experience in computer maintenance and repair, including at least one year of experience supervising staff performing computer maintenance and repair.
• Strong understanding of audio-visual technologies, including projectors, displays, video conferencing equipment, conference room technology, and sound systems.
• Hands-on experience troubleshooting desktop hardware, software, AV equipment, and network connectivity issues.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills with the ability to effectively support end users and collaborate with stakeholders and vendors.
• Strong organizational and time-management skills with the ability to prioritize multiple technical issues in a fast-paced environment.
• Ability and willingness to travel to different work locations as required.
• Valid New York State driver's license with the ability to maintain a valid license throughout the assignment.

Ideal Candidate

The ideal candidate is a hands-on technical professional who is equally comfortable troubleshooting a user's desktop issue and diagnosing an AV problem in a conference room. You should be able to communicate effectively with nontechnical users, take ownership of escalated issues, coordinate with vendors when necessary, and maintain a strong focus on minimizing technology downtime.

Why Join Us?

• Support technology operations for a large, mission-driven public sector environment.
• Work hands-on with both desktop and modern audio-visual technologies.
• Gain exposure to enterprise-scale IT infrastructure and technology modernization initiatives.
• Collaborate with technical teams, business stakeholders, and technology vendors.
• Contribute directly to reliable technology services that support important public programs..

Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.