Senior AV & Conferencing Specialist

3M HEALTHCARE; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) match

Healthcare options

Employee stock program

Education assistance

Job summary

Franklin Templeton in New York City seeks an experienced AV Services professional to provide onsite support for executive meetings, events, and conference spaces. You will troubleshoot audio, video, and control systems and coordinate live meetings and hybrid events, ensuring high performance across rooms and platforms.

You will manage Teams Rooms and Zoom Rooms, perform system health checks, and partner with IT and Facilities on standards.

Qualifications

• 5+ years of AV and conferencing support experience.
• Experience supporting executives and critical business meetings.
• Advanced troubleshooting in live event environments.
• Experience operating at a senior support level.
• Proficiency with AV control systems (Logitech, QSC, Crestron).
• Experience supporting enterprise conference room environments.
• Strong communication and customer service skills.

Responsibilities

• You will provide onsite AV and video conferencing support for meetings.
• You will act as an escalation point for complex AV issues.
• You will troubleshoot audio, video, and control system problems.
• You will coordinate and support live meetings and events.
• You will manage Microsoft Teams Rooms and Zoom Rooms systems.
• You will perform maintenance and system health checks.
• You will partner with IT and Facilities on room technology standards.
• You will support large-scale and hybrid events end-to-end.
• You will recommend improvements to tools and processes.

Skills

AV/conferencing support

Executive meetings support

Live event troubleshooting

Senior level support

AV control systems

Tools

Logitech

QSC

Crestron

Job description

Franklin Templeton in New York City seeks an experienced AV Services professional to provide onsite support for executive meetings, events, and conference spaces. You will troubleshoot audio, video, and control systems and coordinate live meetings and hybrid events, ensuring high performance across rooms and platforms.

You will manage Teams Rooms and Zoom Rooms, perform system health checks, and partner with IT and Facilities on standards.