Senior AV Claims Team Lead (Remote)

Reserv Claims Analysis, LLC; Atlanta (GA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Generous PTO

Family leave

Remote role

Job summary

Reserv Claims Analysis, LLC is seeking an AV Claims Team Lead to guide a team handling advanced auto-claims. You will coach adjusters, review reserves and liability decisions, and drive AV-specific evidence workflows.

This remote-first role requires deep SAE J3016 knowledge, strong analytics, and collaboration with Compliance, Legal, and Product to improve processes and tooling. You will shape playbooks and reporting for a high-impact team.

Qualifications

• 7-10+ years of commercial auto claims experience across physical damage, bodily injury, and litigated files.
• 2+ years leading, mentoring, or supervising adjusters.
• Active adjuster license(s) as required by states handled, or ability to obtain within 90 days.
• Strong analytical, communication, and client-management skills.

Responsibilities

• Lead day-to-day work for the APD, BI, and Litigation Adjusters: assign files and balance inventory.
• Review and approve reserves, settlements, and coverage decisions within delegated authority.
• Coach adjusters through file reviews and 1-on-1s; set AV evidence handling standards.
• Own the AV handling playbook: data-request templates, escalation triggers, reporting thresholds.
• Partner with Compliance, QA, Legal, and Product on process and tooling improvements.
• Monitor team performance and prepare weekly/monthly reporting for the Senior Manager.

Skills

Lead team management

Analytical skills

Communication

Client management

Regulatory knowledge

Data-driven coaching

KPIs and reporting

Education

Bachelor's degree or equivalent claims experience

Tools

Claims system

Document management

Microsoft Office

Job description

Reserv Claims Analysis, LLC is seeking an AV Claims Team Lead to guide a team handling advanced auto-claims. You will coach adjusters, review reserves and liability decisions, and drive AV-specific evidence workflows.

This remote-first role requires deep SAE J3016 knowledge, strong analytics, and collaboration with Compliance, Legal, and Product to improve processes and tooling. You will shape playbooks and reporting for a high-impact team.