Senior Automotive Service Advisor & Service Manager Track

HERTRICH Family of Automobile Dealerships; Dover (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

Short- and Long-Term Disability

Paid vacation, holidays, and personal/

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Dover, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager to lead the service experience from check-in to completion.

You’ll greet customers, schedule appointments, present estimates, coordinate with technicians, and help grow service sales while upholding high standards. Enjoy a competitive salary plus comprehensive benefits and career advancement opportunities.

Qualifications

• 2-3 years experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager.
• Proven customer service and sales/up-selling skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.
• Valid driver’s license with a clean or near-clean driving record.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes.

Skills

Customer service

Sales / up-selling

Communication

Organization

Follow-through

Education

High School Diploma or GED

Job description

Hertrich Family of Automobile Dealerships in Dover, DE is seeking an experienced Automotive Service Advisor / Assistant Service Manager to lead the service experience from check-in to completion.

You’ll greet customers, schedule appointments, present estimates, coordinate with technicians, and help grow service sales while upholding high standards. Enjoy a competitive salary plus comprehensive benefits and career advancement opportunities.