Senior Automotive Service Advisor | ESOP & High Earnings

Cmasvalleyvw; Winchester (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Insurance

Tuition Reimbursement

Paid Training and Career Advancement

Employee Discounts

ESOP

Closed Sundays

Job summary

Carter Myers Automotive is seeking an experienced Service Advisor to join our Subaru service team in Virginia. You will greet guests, understand concerns, generate accurate repair orders, and clearly communicate with technicians while keeping customers informed throughout the service process.

As an employee-owned ESOP, CMA emphasizes ownership culture and career growth, with competitive pay, benefits, and opportunities for advancement.

Qualifications

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred
• Strong knowledge of repair order management, maintenance recommendations, and customer service excellence
• Excellent customer service and communication skills
• Organized; manages multiple repair orders efficiently
• Confident, ethical service recommendations
• Comfortable discussing repairs, timelines, and pricing
• Basic computer and dealership system skills
• Valid driver’s license

Responsibilities

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

Job description

Carter Myers Automotive is seeking an experienced Service Advisor to join our Subaru service team in Virginia. You will greet guests, understand concerns, generate accurate repair orders, and clearly communicate with technicians while keeping customers informed throughout the service process.

As an employee-owned ESOP, CMA emphasizes ownership culture and career growth, with competitive pay, benefits, and opportunities for advancement.