Senior Automotive Service Advisor — Customer Liaison & Growth

ADP, Inc.; Okeechobee (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Career advancement

Ongoing training

Supportive team

Job summary

St Lucie Battery & Tire in Okeechobee, FL is seeking an Experienced Service Advisor to be the primary liaison between customers and service teams. You will greet customers, listen to concerns, educate on services, schedule appointments, process payments, and track accounts to ensure smooth repairs.

You will also review customer details, manage complaints, serve as a CRM link between departments, and help achieve sales goals in a fast-paced shop environment.

Qualifications

• High school diploma or equivalent is required.
• 2+ years experience in a service advisor role is preferred.
• Strong customer service and communication skills.
• Knowledgeable in computer applications and industry software.
• Basic accounting and electronic payment systems knowledge.

Responsibilities

• Interact with customers, listen to concerns, and provide timely responses.
• Educate clients about services and offers.
• Schedule appointments, take orders, monitor progress, calculate charges, and process payments.
• Review customer accounts and report changes to staff.
• Manage complaints, returns and resolve grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Link customers with various departments within the organization.
• Ensure sales goals are achieved.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Conflict resolution

Prioritization

High-paced environment

Mathematical calculations

Education

High school diploma or equivalent

Tools

Industry-specific software

Job description

St Lucie Battery & Tire in Okeechobee, FL is seeking an Experienced Service Advisor to be the primary liaison between customers and service teams. You will greet customers, listen to concerns, educate on services, schedule appointments, process payments, and track accounts to ensure smooth repairs.

You will also review customer details, manage complaints, serve as a CRM link between departments, and help achieve sales goals in a fast-paced shop environment.