Automotive Service Advisor - Columbus Auto Mall

JEFF WYLER COLUMBUS INC; Canal Winchester (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Employee discount program

Job summary

Jeff Wyler Columbus Auto Mall in Columbus, Ohio is seeking a friendly, customer-focused Service Advisor to serve as the main liaison between customers and the service department. You will translate vehicle service needs into clear repair orders, provide estimates, and coordinate with technicians to ensure timely, quality service.

The ideal candidate excels in communication, organization, and building customer relationships, with a willingness to learn dealership processes and contribute to team

Qualifications

• Strong communication and customer service skills.
• Professional, friendly approach and ability to build rapport.
• Good organizational skills and attention to detail.
• Team-oriented attitude and willingness to learn dealership processes.

Responsibilities

• Greet customers, listen to concerns, understand service needs.
• Write accurate repair orders and document concerns.
• Explain maintenance and repairs clearly and provide estimates for authorization.
• Communicate with technicians and service management to keep repairs moving.
• Keep customers updated on progress and completion times.
• Follow up to ensure customer satisfaction and loyalty.

Skills

Customer service

Communication

Organization

Teamwork

Computer skills

Sales background

Tools

Dealership software

Job description

Jeff Wyler Columbus Auto Mall | Columbus, OhioHelp Our Customers Keep Moving Forward!At Jeff Wyler Columbus Auto Mall, we know that a great service experience starts with great people. We’re looking for a Service Advisor who enjoys working with people, understands the importance of customer service, and can help customers feel confident about maintaining and repairing their vehicles.If you’re personable, organized, comfortable in a fast-paced environment, and enjoy being part of a team, we’d like to talk with you. Automotive service experience is a plus, but we’re also interested in individuals with strong customer service, sales, or relationship-building skills who are ready to grow their careers with us.What You’ll DoAs a Service Advisor, you’ll be the main point of contact between our customers and the service department. You’ll help make the service process easy to understand, keep customers informed, and work closely with our technicians and service team to deliver a positive experience from check-in to pickup.Your responsibilities will include:Greeting customers, listening to their concerns, and understanding their vehicle service needs.Writing accurate repair orders and documenting customer concerns.Explaining recommended maintenance and repairs in a clear, professional manner.Providing repair estimates, reviewing costs, and obtaining customer authorization before work begins.Communicating with technicians and service management to help keep repairs moving efficiently.Keeping customers updated on repair progress, additional recommendations, and estimated completion times.Following up with customers to ensure they are satisfied with their service experience.Building long-term customer relationships that encourage repeat business and customer loyalty.Meeting department goals for customer satisfaction, sales, productivity, and service retention.Maintaining accurate records and following dealership policies and procedures.Apply today to join Jeff Wyler Columbus Auto Mall as our next Service Advisor!INDSJBRWhat We’re Looking ForWe want someone who takes pride in their work, enjoys helping people, and understands that customer trust is earned through communication and follow-through.Our ideal candidate will have:Strong communication and customer service skills.A professional, friendly approach and the ability to build rapport with a variety of customers.The ability to listen, ask questions, and explain information in a way customers can understand.Good organizational skills and attention to detail.The ability to manage multiple customers and priorities in a busy service department.A willingness to learn about vehicle maintenance, repairs, and dealership service processes.Confidence discussing service recommendations and helping customers understand the value of needed repairs.A team-oriented attitude and a commitment to doing what is right for the customer.Basic computer skills and the ability to learn dealership software and systems.Automotive dealership or Service Advisor experience is preferred, but we encourage candidates with strong customer service or sales backgrounds to apply.Why Join Jeff Wyler Automotive Family?At Jeff Wyler Automotive Family, you have the opportunity to build more than just a job. You can develop your skills, grow your automotive knowledge, and pursue a long-term career with an established automotive organization.Jeff Wyler Offers:Opportunities for career growth and advancement.A team environment where communication and customer satisfaction matter.The opportunity to develop valuable automotive service and sales skills.Medical, dental, vision, 401(K), and more!The chance to build lasting relationships with customers and coworkers.Employee discount program