Senior Automotive Parts Advisor

Genuine Parts Company; Petoskey (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Genuine Parts Company in Michigan seeks a Senior Store Associate to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify part numbers, source correct items, and advise customers on technical questions, leveraging POS and cataloging tools to ensure accurate orders.

The role requires strong product knowledge, excellent communication, and the ability to multitask in a fast-paced environment while supporting inventory and delivery processes.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset suitable for a fast-paced environment.
• Maintain professionalism and composure under pressure.
• ASE Parts Specialist certification (preferred).
• Experience in automotive parts, retail, or related industry.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).
• Knowledge of local service area and customer base.
• Ability to operate a manual transmission vehicle.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstrations.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Customer service

Parts lookup

Communication

Organizational skills

Education

High School Diploma

ASE Parts Specialist certification (preferred)

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company in Michigan seeks a Senior Store Associate to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify part numbers, source correct items, and advise customers on technical questions, leveraging POS and cataloging tools to ensure accurate orders.

The role requires strong product knowledge, excellent communication, and the ability to multitask in a fast-paced environment while supporting inventory and delivery processes.