Senior Automation & Field Service Technician

Smurfit Westrock; Smyrna (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Career advancement

Job summary

Smurfit WestRock is seeking a Technical Services Technician to provide remote and in-field technical support for automated machinery, controls, and networking. You will diagnose, configure, and document issues while supporting upgrades and AI model training. Travel up to 30% for installations and repairs, with a rotating 24/7 support schedule.

Ideal candidates have 2–5 years in servo systems, HMI development, and safety controllers, plus PLC programming and electrical troubleshooting experience.

Qualifications

• Automation, Industrial Controls, or related Technical Degree preferred.
• 2-5 years of experience with servo systems, HMI development software, and safety controllers.
• PLC programming experience preferred.

Responsibilities

• Respond to technical support requests via phone, email, and text.
• Diagnose and resolve machinery hardware, software, network, and control system issues.
• Configure electrical replacement components prior to shipment to customers.
• Document technical service calls and support AI model training.
• Wire, test, and troubleshoot PLCs, servo drives/controllers, safety relays/controllers, VFDs, and HMIs.
• Assist in developing machinery upgrade kits, including wiring and programming modifications.
• Participate in machine programming, testing, installation, and validation activities.
• Create technical bulletins, troubleshooting guides, and operating procedures.
• Remotely troubleshoot servo systems, PLC programs, HMI applications, and machine networks.
• Perform field service work, including machinery electrical upgrades and repairs.
• Support machine Ethernet and ProfiNet network setup and troubleshooting.
• Travel up to 30% as required to support customer installations and repairs.

Skills

Automation knowledge

Servo systems

HMI development

PLC programming

Electrical troubleshooting

Education

Technical degree in Automation/Industrial Controls

Tools

Allen-Bradley

Bosch Rexroth

Job description

Smurfit WestRock is seeking a Technical Services Technician to provide remote and in-field technical support for automated machinery, controls, and networking. You will diagnose, configure, and document issues while supporting upgrades and AI model training. Travel up to 30% for installations and repairs, with a rotating 24/7 support schedule.

Ideal candidates have 2–5 years in servo systems, HMI development, and safety controllers, plus PLC programming and electrical troubleshooting experience.