Sr. Technician, Tech Svc Sup

Westrock Company, Inc.; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Career with a global packaging leader

Job summary

Westrock Company, Inc. in Atlanta, GA seeks a Technical Services Technician to support customers and field technicians by troubleshooting machinery, automation systems, and electrical controls both remotely and in the field.

Responsibilities include diagnosing PLCs, HMIs, servo drives, and networks; configuring electrical components; documenting service calls; and traveling up to 30% for installations and repairs. A technical degree and 2–5 years of experience are preferred.

Qualifications

• Automation or industrial controls technical degree preferred.
• 2-5 years' experience with servo systems, HMIs, and safety controllers.
• PLC programming experience preferred.
• Experience troubleshooting pneumatic systems, vision systems, VFDs, sensors, and safety devices.
• Experience with 230V and 480V AC electrical systems.
• Familiarity with multi-axis servo-driven equipment including Allen-Bradley and Rexroth systems.
• Ability to configure and maintain virtual machines on PCs.
• Experience troubleshooting machine Ethernet and ProfiNet networks.
• Knowledge of safety circuits, motor controls, and 24-volt control circuits.
• Strong troubleshooting, analytical, and problem-solving skills.
• Professional English communication skills, reading, writing, and speaking.
• Ability to manage multiple projects and priorities simultaneously.
• Self-motivated with the ability to work independently.
• Ability to participate in a rotating 24/7 technical support schedule.
• Ability to travel up to 30%.

Responsibilities

• Respond to technical support requests via phone, email, and text.
• Diagnose and resolve machinery hardware, software, network, and control issues.
• Configure electrical replacement components before shipment.
• Document service calls and AI model training support.
• Wire, test, and troubleshoot PLCs, servo drives, HMIs.
• Assist in developing upgrade kits with wiring and programming changes.
• Participate in machine programming, testing, installation, and validation.
• Create technical bulletins, troubleshooting guides, and procedures.
• Remotely troubleshoot servo systems and machine networks.
• Travel up to 30% for installations and repairs.
• Follow safety policies and regulations.

Skills

Automation

Industrial Controls

Diagnostics

HMI development

PLC programming

Electrical troubleshooting

VFDs

Allen-Bradley

Profinet networks

VM configuration

Education

Technical Degree

Tools

PLC programming software

HMI development tools

Networking tools

Job description

The Opportunity

The Technical Services Technician provides technical support to customers and field service technicians by troubleshooting machinery, automation systems, and electrical controls both remotely and in the field. This role supports equipment performance through diagnostics, system configuration, upgrade development, and technical documentation. The position plays a critical role in ensuring customer satisfaction, minimizing downtime, and supporting the successful operation of Smurfit WestRock machinery.

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Key Responsibilities

• Respond to technical support requests via telephone, email, and text messaging.
• Diagnose and resolve machinery hardware, software, network, and control system issues.
• Configure electrical replacement components prior to shipment to customers.
• Document technical service calls and support AI model training initiatives.
• Wire, test, and troubleshoot PLCs, servo drives/controllers, safety relays/controllers, VFDs, and HMIs.
• Assist in developing machinery upgrade kits, including wiring and programming modifications.
• Participate in machine programming, testing, installation, and validation activities.
• Create technical bulletins, troubleshooting guides, and operating procedures.
• Remotely troubleshoot servo systems, PLC programs, HMI applications, and machine networks.
• Perform field service work, including machinery electrical upgrades and repairs.
• Support machine Ethernet and ProfiNet network setup and troubleshooting.
• Follow all company safety policies and applicable state and federal regulations.
• Travel up to 30% as required to support customer installations and repairs.
• Perform additional duties as assigned.

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What You Need to Succeed

• Automation, Industrial Controls, or related Technical Degree preferred.
• 2-5 years of experience with servo systems, HMI development software, and safety controllers.
• PLC programming experience preferred.
• Experience troubleshooting pneumatic systems, vision systems, VFDs, sensors, hot glue systems, and safety devices.
• Experience working with and troubleshooting 230V and 480V AC electrical systems.
• Experience with multi-axis servo-driven equipment, including Allen-Bradley and Rexroth systems.
• Ability to configure and maintain virtual machines on PCs.
• Experience troubleshooting machine Ethernet and ProfiNet networks.
• Knowledge of safety circuits, motor controls, and 24-volt control circuits.
• Strong troubleshooting, analytical, and problem-solving skills.
• Professional English communication skills, including reading, writing, and speaking.
• Ability to manage multiple projects and priorities simultaneously.
• Self-motivated with the ability to work independently.
• Ability to participate in a rotating 24/7 technical support schedule.
• Ability to travel up to 30% as required.

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What We Offer

• A workplace culture built on integrity, respect, accountability, and excellence.
• Comprehensive training with opportunities to expand technical expertise and advance your career.
• Competitive compensation based on experience, skills, and performance.
• A career with a global packaging leader where Safety, Sustainability, and Inclusion are foundational to daily operations.