Senior Service Advisor/Assistant Service Manager

Ed Napleton Auto Group; Lansing (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Potential pay range of $70,000-$100,00

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

No cost, No Debt College Degree from a

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager at River Oaks Chrysler Dodge Jeep RAM. In this role you will partner with the Service Director to drive results, communicate repairs clearly to customers, and coordinate with technicians to keep vehicles moving.

Ideal candidates have prior automotive service advisor/manager experience, strong customer-service skills, and a bias for using technology to improve efficiency.

Qualifications

• Exceptional customer service skills required.
• Tech savvy and able to learn new technology.
• Previous automotive Service Advisor/Service Manager experience.
• Chrysler Dodge Jeep RAM experience is a plus.

Responsibilities

• Work with customers to address all vehicle maintenance needs.
• Write repair orders with cost and time estimates disclosed.
• Provide timely communication and keep customers updated.
• Communicate with technicians and parts for timely completion.
• Maintain a positive attitude with customers and co-workers.
• Utilize advanced Fixed Operations technology.

Skills

Customer service

Technical aptitude

Experience as service advisor/manager

Chrysler Dodge Jeep RAM experience

Job description

The Ed Napleton Automotive Group is looking for our next Senior Service Advisor/Assistant Service Manager,Located at River Oaks Chrysler Dodge Jeep RAM,the Senior Service Advisoris a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $70,000-$100,000+ per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• No cost, No Debt College Degree from Strayer University
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor/Service Manager Experience
• Chrysler Dodge Jeep RAM experience is a plus
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.