Senior Auto Service Advisor | Commission & Training

Placements24; Willows (CA); On-site; USD 18,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Commission opportunities

Medical aid

Provident fund

Team environment

Training & development

Career growth in Welkom

Job summary

Placements24 is seeking a Senior Automotive Service Advisor for a leading dealership in Welkom. The role bridges customers and the service department, greeting clients, diagnosing issues, and guiding repairs with clear explanations and estimates.

You will manage appointments, ensure smooth service flow, and build lasting customer relationships. The ideal candidate has 4+ years in a senior service advisor role, strong automotive knowledge, and excellent communication.

Qualifications

• 4+ years experience as Automotive Service Advisor with strong customer service track record.
• Solid understanding of automotive mechanics, terminology and service procedures.
• Excellent communication and interpersonal skills.
• Proficient in using dealership management systems (DMS) and related software.

Responsibilities

• Greet customers and accurately record vehicle service needs.
• Translate needs into clear work orders for technicians.
• Explain scope of maintenance and repairs with cost details.
• Provide accurate cost estimates for parts and labor; manage expectations.
• Maintain open communication on repair status with customers.
• Identify opportunities for additional services and upsell where appropriate.
• Schedule service appointments and manage workflow.

Skills

Customer service

Sales

Communication

DMS software

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

DMS software

Job description

Placements24 is seeking a Senior Automotive Service Advisor for a leading dealership in Welkom. The role bridges customers and the service department, greeting clients, diagnosing issues, and guiding repairs with clear explanations and estimates.

You will manage appointments, ensure smooth service flow, and build lasting customer relationships. The ideal candidate has 4+ years in a senior service advisor role, strong automotive knowledge, and excellent communication.