Senior Auto Parts Specialist & Tech Advisor

Genuine Parts Company; Dallas (TX); Presencial; USD 60.000 - 75.000; Tempo integral

Resumo da vaga

Genuine Parts Company in Dallas is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction while serving as a technical resource for teammates.

You will support store operations including inventory management, order fulfillment, deliveries, pricing compliance, and open/close

Qualificações

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.
• ASE Parts Specialist certification preferred.
• Experience in automotive parts, retail, or related industry.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).

Responsabilidades

• Provide prompt, professional service to customers in-store, by phone, and in dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstrations.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Conhecimentos

Communication

Interpersonal skills

Organizational skills

Part numbers identification

Customer focus

Professionalism under pressure

Formação

High School Diploma

Ferramentas

POS systems

Cataloging tools

Descrição da vaga

Genuine Parts Company in Dallas is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction while serving as a technical resource for teammates.

You will support store operations including inventory management, order fulfillment, deliveries, pricing compliance, and open/close