Senior Auto Parts Specialist: Expert Service & Solutions

Genuine Parts Company; Papillion (NE); On-site; USD 38,000 - 62,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, while advising customers on technical product questions and solutions.

You will maintain product knowledge, support stock orders, and assist with deliveries and store operations to ensure efficiency and customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Coordinate and dispatch deliveries using delivery management systems and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, and cycle counts.

Skills

Communication skills

Interpersonal skills

Organizational skills

Part-number identification

Customer-focused mindset

Pressure management

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools

TAMS

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, while advising customers on technical product questions and solutions.

You will maintain product knowledge, support stock orders, and assist with deliveries and store operations to ensure efficiency and customer satisfaction.