Senior Auto Parts Specialist

Genuine Parts Company; Grand Island (NE); On-site; USD 36,000 - 60,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, professional service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive parts orders using catalogs and POS systems, while advising customers on technical questions and solutions.

Maintain product knowledge and ensure accurate inventory and store presentation. The role emphasizes customer satisfaction, fast-paced operations, and collaboration with store teams to optimize

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication

Part identification

Customer focus

Professionalism

Organizational skills

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, professional service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive parts orders using catalogs and POS systems, while advising customers on technical questions and solutions.

Maintain product knowledge and ensure accurate inventory and store presentation. The role emphasizes customer satisfaction, fast-paced operations, and collaboration with store teams to optimize