Senior Auto Parts Specialist: Expert Customer Solutions

Genuine Parts Company; Maplewood (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver expert customer service across in-store, phone, and dealer shop interactions. You will source parts efficiently using catalogs and POS systems, advise customers on technical questions, and maintain up-to-date knowledge of products, policies, and warranties.

You will also support stock orders, inventory accuracy, and logistics, contributing to a fast-paced, team-oriented store environment while upholding safety and asset protection

Qualifications

• High School Diploma or equivalent.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Customer-focused mindset and professional demeanor.

Responsibilities

• Provide prompt, courteous service in-store, by phone, and for dealer shops.
• Identify, source, and process parts using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain product knowledge, warranties, and company policies.
• Support store operations including stock orders and inventory accuracy.
• Coordinate and dispatch deliveries and assist with loading/unloading.

Skills

Communication

Organizational skills

Customer service

Team collaboration

Education

High School Diploma

Tools

POS systems

Catalog tools (TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver expert customer service across in-store, phone, and dealer shop interactions. You will source parts efficiently using catalogs and POS systems, advise customers on technical questions, and maintain up-to-date knowledge of products, policies, and warranties.

You will also support stock orders, inventory accuracy, and logistics, contributing to a fast-paced, team-oriented store environment while upholding safety and asset protection