Senior Auto Parts Pro - Expert Customer Service

Genuine Parts Company; Bountiful (UT); On-site; USD 40,000 - 52,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source solutions, and advise customers with strong product knowledge and professional conduct.

The role supports store operations and inventory, requiring flexibility and commitment to customer satisfaction in a fast-paced environment.

Qualifications

• HS diploma or equivalent required.
• Strong communication and interpersonal skills to assist customers.
• Ability to accurately identify part numbers and product codes.

Responsibilities

• Provide prompt, courteous service in-store, by phone, and to dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, and company policies.
• Assist with inventory and store operations to ensure smooth workflow.

Skills

Communication

Interpersonal skills

Organizational skills

Part number identification

Customer focus

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source solutions, and advise customers with strong product knowledge and professional conduct.

The role supports store operations and inventory, requiring flexibility and commitment to customer satisfaction in a fast-paced environment.