Senior Auto Parts Specialist & Customer Champion

Genuine Parts Company; Greensboro (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Genuine Parts Company in Greensboro, NC seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders using catalogs and POS systems while advising customers on technical questions.

The role requires strong product knowledge, readiness to support inventory, deliveries, and store operations, and to mentor team members.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to identify part numbers and product codes.
• Customer-focused mindset in fast-paced retail environment.
• Professionalism under pressure.

Responsibilities

• Provide prompt, professional service to customers in-store, by phone, and for dealers.
• Identify, source, and process parts orders using catalogs and POS systems.
• Advise customers on technical product questions and solutions.
• Maintain knowledge of products, warranties, sales programs and policies.
• Execute sales practices including engagement, needs assessment, and product demonstrations.
• Support store operations including inventory, stock orders, and reporting discrepancies.

Skills

Communication skills

Interpersonal skills

Organizational skills

Part numbers identification

Customer-focused mindset

Ability to work in fast-paced env

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools

TAMS

Job description

Genuine Parts Company in Greensboro, NC seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders using catalogs and POS systems while advising customers on technical questions.

The role requires strong product knowledge, readiness to support inventory, deliveries, and store operations, and to mentor team members.