Senior Auto Parts Installer & Service Specialist

O'Reilly Auto Parts; Colfax (CA); Presencial; USD 23.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, Vision Insurance with

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Descripción de la vacante

O’Reilly Auto Parts is seeking an Installer Service Specialist to serve professional customers at the installer counter and lead delivery coordination. You will develop sales relationships, accurately process orders over the phone and online, and direct the delivery team to ensure timely, accurate order fulfillment.

Qualified candidates bring a strong mechanical background, excellent communication, and ideally bilingual abilities (Spanish).

Formación

• Strong background in mechanics.
• Above average communication skills.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice orders, direct parts to delivery, and route delivery staff for timely orders.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Ensure all vehicle inspections are completed on time and daily mileages are logged.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service.
• Verify product/merchandise, including warranty parts and cores, are billed before customers leave.
• Ensure new cores and warranty returns are picked up and credited promptly.
• Audit returns for warranty abuse and label all items correctly.
• Assist on front and retail counters as needed and support backroom duties.
• Assist with customer labor claims to ensure fast processing.
• All other duties as assigned.

Conocimientos

Strong background in mechanics

Above average communication skills

Bilingual (Spanish is highly desired)

Hands-on knowledge of automotiveRepaiR

Educación

ASE Certification

Descripción del empleo

O’Reilly Auto Parts is seeking an Installer Service Specialist to serve professional customers at the installer counter and lead delivery coordination. You will develop sales relationships, accurately process orders over the phone and online, and direct the delivery team to ensure timely, accurate order fulfillment.

Qualified candidates bring a strong mechanical background, excellent communication, and ideally bilingual abilities (Spanish).