Senior Auto Major Case Specialist - High-Value Claims Leader

VetJobs; Diamond Bar (CA); On-site; USD 75,000 - 163,000; Full time

Benefits offered by this job

Sign-on bonus up to $20,000

Job summary

Travelers Insurance in Diamond Bar, CA is seeking a Major Case Specialist to oversee auto claims from initiation to resolution, including investigations, liability assessment and settlements. The role involves acting as a technical resource and working with cross-functional teams on complex cases.

The ideal candidate will have extensive litigation experience, independent decision-making ability and strong communication skills to coordinate with legal, underwriting and other departments.

Qualifications

• Bachelor’s Degree.
• Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability of strategic claims handling practices.
• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

Responsibilities

• Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
• Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Prepare and present detailed reports on claim status, trends and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Apply litigation management strategies through the selection of counsel and evaluation.

Skills

Major Auto claims

Litigation management

Negotiation skills

Independent decision making

Education

Bachelor’s Degree

High School/GED

Job description

Travelers Insurance in Diamond Bar, CA is seeking a Major Case Specialist to oversee auto claims from initiation to resolution, including investigations, liability assessment and settlements. The role involves acting as a technical resource and working with cross-functional teams on complex cases.

The ideal candidate will have extensive litigation experience, independent decision-making ability and strong communication skills to coordinate with legal, underwriting and other departments.