Senior Auto Liability Claims Specialist & Mentor

Travelers; Buffalo (NY); Sur place; USD 92 000 - 152 000; Plein temps

Résumé du poste

Travelers in Buffalo, NY seeks a Sr Technical Specialist, Auto Liability, to manage complex injury and property damage claims from first notice through resolution, within authority. You will evaluate coverage and liability, establish reserves, coordinate with counsel, mentor claims professionals, and drive use of AI tools to improve resolution timelines.

This role requires strong communication and negotiation skills and a commitment to service excellence.

Qualifications

• Bachelor's degree required.
• Four years of bodily injury claim and litigation experience preferred.
• Active adjuster license where required by state law.
• Experience with claims management systems and enterprise technology.
• Excellent verbal and written communication skills.
• Ability to analyze complex situations and make sound decisions.
• Strong customer service and negotiation skills.
• Understanding of insurance principles and terminology.

Responsabilités

• Independently manage an active caseload of injury/property damage claims.
• Investigate coverage, liability, and damages; establish reserves.
• Provide timely, professional communication to customers, counsel, and vendors.
• Develop and execute advanced resolution strategies; coordinate resources.
• Partner with Counsel on litigation management strategies.
• Maintain accurate claim activity in management systems.
• Identify opportunities to improve processes and outcomes.
• Adapt to new technology implementations and AI tools.

Connaissances

Bodily injury claims

Litigation experience

Claims management systems

Microsoft Office

Communication skills

Negotiation

Formation

Bachelor's Degree

Outils

Claims management systems

Microsoft Office

Description du poste

Travelers in Buffalo, NY seeks a Sr Technical Specialist, Auto Liability, to manage complex injury and property damage claims from first notice through resolution, within authority. You will evaluate coverage and liability, establish reserves, coordinate with counsel, mentor claims professionals, and drive use of AI tools to improve resolution timelines.

This role requires strong communication and negotiation skills and a commitment to service excellence.