Auto Liability Claims Specialist - Empathy, Growth & Impact

Travelers; Buffalo (NY); On-site; USD 69,000 - 113,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Travelers in Buffalo seeks a Claim Representative for Auto Liability to manage and investigate low to moderate complexity injury and/or property damage claims. You will contact customers, assess coverage and liability, and establish reserves to ensure timely, fair payments within authority.

You will work closely with claimants, attorneys and vendors, maintaining professionalism and high service standards. A valid adjuster license, strong communication, and proficiency with claims systems are

Qualifications

• Bachelor's degree in a related field.
• Two years of bodily injury claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced MS Office skills.
• Strong communication and customer service skills.
• Ability to analyze policy language and apply insurance principles.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority.
• Gather and thoroughly investigate information to determine coverage and liability and establish reserves.
• Provide timely and professional communication to customers, attorneys, and other stakeholders.
• Negotiate settlements within authority and issue payments timely and accurately.
• Handle low complexity litigation and maintain accurate records in the claims system.
• Adapt to new technology implementations and AI tools while maintaining productivity.

Skills

Verbal and written communication

Attention to detail

Customer service

Negotiation skills

Analytical ability

Ability to learn quickly

Education

Bachelor's degree

High School Diploma or GED

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

Travelers in Buffalo seeks a Claim Representative for Auto Liability to manage and investigate low to moderate complexity injury and/or property damage claims. You will contact customers, assess coverage and liability, and establish reserves to ensure timely, fair payments within authority.

You will work closely with claimants, attorneys and vendors, maintaining professionalism and high service standards. A valid adjuster license, strong communication, and proficiency with claims systems are