Senior Auto Liability Claims Expert

Travelers Companies, Inc.; South Dakota; On-site; USD 92,000 - 152,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Paid Time Off

1st-class retirement benefits

Job summary

Travelers Companies, Inc. is seeking a Sr Technical Specialist, Auto Liability, to manage and investigate complex injury and property damage claims, determine coverage, evaluate liability, and ensure timely reserves and payments within authority.

The role includes mentoring Claim Professionals and coordinating with counsel on litigation management. Ideal candidates will have four years of bodily injury claim and litigation experience, an active license where required, and strong communication

Qualifications

• Bachelor’s Degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
• Typically, handles personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage which may include personal and advertising injury claims, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.

Skills

Verbal and written communication

Judgement and decision making

Customer service

Time management

Education

Bachelor’s Degree

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

Travelers Companies, Inc. is seeking a Sr Technical Specialist, Auto Liability, to manage and investigate complex injury and property damage claims, determine coverage, evaluate liability, and ensure timely reserves and payments within authority.

The role includes mentoring Claim Professionals and coordinating with counsel on litigation management. Ideal candidates will have four years of bodily injury claim and litigation experience, an active license where required, and strong communication