Senior Auto Finance Resolution Specialist

Octane®; Irving (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Care Plans (Medical, Dental & V

Vision

Up to 20 Days PTO (Accrued)

Generous Parental Leave

401k with Company Match

Tuition Reimbursement up to $3K/year

Powersports Safety Benefit

Wellhub (Gympass) Wellness Benefit

Job summary

Octane Lending is seeking a collections specialist to work directly with financially distressed customers in a fast-paced environment. You will evaluate each case, negotiate remedies, and manage the workout plan to protect both the customer and the company.

The role requires strong communication, empathy, and the ability to handle confidential information. Bilingual English/Spanish is a plus, with comprehensive benefits and a supportive team culture.

Qualifications

• HS Diploma or GED with 3+ years in Financial Services.
• Experience in a fast-paced environment.
• Strong communication, written and verbal.
• Bilingual English/Spanish a plus.

Responsibilities

• Work directly with financially distressed customers.
• Evaluate the customer’s situation against our possible remedies.
• Negotiate with customer to keep loan active and prevent loss for the company and for the customer.
• Process and follow up on the workout remedy plan until completed, which may possibly include the entire reinstatement process of repossessed collateral or an extension.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Skills

Communication skills

Bi-Lingual English/Spanish

Customer service

Problem solving

Empathy

Education

HS Diploma or GED

Some college coursework

Tools

LoanPro

Microsoft Word

Google Suite

Excel

Job description

Octane Lending is seeking a collections specialist to work directly with financially distressed customers in a fast-paced environment. You will evaluate each case, negotiate remedies, and manage the workout plan to protect both the customer and the company.

The role requires strong communication, empathy, and the ability to handle confidential information. Bilingual English/Spanish is a plus, with comprehensive benefits and a supportive team culture.