Senior Auto Desk Manager: Lead Deals, Coach & Close

Lithia Motors; Frisco (TX); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Kia Frisco, part of Lithia & Driveway, is seeking an experienced Desk Manager to lead from the desk and on the sales floor, structuring deals and coaching a customer-focused sales team.

This is a hands-on leadership role for someone who knows how to work a deal, overcome objections, coach Sales Representatives, and drive opportunities forward while balancing volume, gross, customer experience, and overall dealership performance.

Qualifications

• 3+ years of automotive retail sales experience.
• 2+ years of automotive sales management, desking, or variable operations experience.
• Experience structuring and desking new and pre-owned vehicle transactions.
• Experience working TOs, handling objections, negotiating, and closing automotive sales.
• Experience coaching Sales Representatives through active deals and the full sales process.
• Working knowledge of vehicle pricing, trade appraisals, incentives, financing, and deal profitability.
• Experience with dealership CRM and desking systems.
• Experience partnering with F&I and sales leadership to maximize deal efficiency and profitability.
• Valid driver's license and acceptable driving record.

Responsibilities

• Desk and structure new and pre-owned vehicle deals to drive sales volume and profitability.
• Work directly with customers and Sales Representatives to overcome objections, negotiate, and close deals.
• Lead TOs and step into active deals when additional sales leadership is needed.
• Coach Sales Representatives throughout the sales process, from needs discovery through negotiation, closing, and follow-up.
• Manage pricing, trade values, incentives, deal structure, and financing scenarios in partnership with Sales and F&I leadership.
• Monitor CRM activity, leads, appointments, follow-up, and showroom opportunities to improve conversion.
• Provide real-time coaching and accountability on the sales floor.
• Partner with dealership leadership to improve sales processes, closing ratios, gross profit, and overall performance.

Skills

Automotive sales

Sales management

Desking transactions

Negotiation

Coaching sales reps

CRM/Desking systems

Pricing & incentives

F&I collaboration

Driver's license

Tools

CRM software

Desking software

Job description

Kia Frisco, part of Lithia & Driveway, is seeking an experienced Desk Manager to lead from the desk and on the sales floor, structuring deals and coaching a customer-focused sales team.

This is a hands-on leadership role for someone who knows how to work a deal, overcome objections, coach Sales Representatives, and drive opportunities forward while balancing volume, gross, customer experience, and overall dealership performance.