Senior Auto Claims Strategist

Assurant; San Juan (PR); On-site; USD 120,000 - 150,000; Full time

Job summary

Assurant is seeking a Senior Auto Claims Analyst to govern claim outcomes, interpret coverage, and ensure operational consistency for auto service contracts and related products. The role provides technical authority, analytical leadership, and escalation oversight to ensure compliant and accurate claims handling.

The position requires 5+ years in auto claims or vehicle service contracts, strong understanding of automotive systems, and the ability to influence outcomes across distributed or

Qualifications

• Bachelor’s degree, preferably in Engineering, Business Administration, Finance, Accounting, Risk Management or Insurance.
• 5+ years of experience in auto claims, extended warranties, or vehicle service contract administration.
• Demonstrated expertise in interpreting vehicle service contracts, exclusions, and endorsements.
• Strong understanding of automotive systems, repair diagnostics, labor guides, and repair facility workflows.
• Experience analyzing claims data and translating insights into operational or governance improvements.
• Familiarity with state regulatory requirements applicable to vehicle service contracts or insurance-adjacent products.
• Proven ability to influence outcomes across distributed or offshore teams without direct supervisory authority.

Responsibilities

• Serve as the technical authority for coverage interpretation, exception handling, and complex claim scenarios.
• Determine appropriate repair measures based on research, peer-to-peer examination, and job experience.
• Act as the final escalation point for high-risk, high-exposure, or precedent-setting claims.
• Establish and maintain adjudication standards, decision frameworks, and interpretation guidance to ensure consistency across teams.
• Ensure alignment between contract intent, regulatory requirements, and operational execution.
• Provide indirect oversight and technical direction to offshore claims adjudication teams.
• Conduct targeted case reviews, calibration sessions, and thematic deep dives to assess quality and consistency.
• Identify systemic gaps and drive corrective actions through training updates, documentation, or process enhancements.
• Support alignment between onshore expectations and offshore execution without direct people management.
• Data Analysis, Insights & Forecasting
• Analyze claims data to identify trends in frequency, severity, leakage, repair practices, and operational performance.
• Translate analytical findings into actionable recommendations that improve outcomes, controls, and efficiency.
• Support forecasting of claim volume, severity, and repair mix to inform planning and risk management.
• Partner with leadership, analytics, and finance teams to improve reporting and decision visibility.
• Repair Network Governance & Optimization
• Develop and monitor governance standards for client-owned repair facilities.
• Assess adherence to contractual requirements, repair practices, quality standards, and cost controls.
• Identify optimization opportunities related to cycle time, repair accuracy, cost containment, and customer experience.
• Escalate performance or compliance concerns and recommend corrective actions or operational enhancements.
• Compliance, Audit & Continuous Improvement
• Support internal audits, quality assurance reviews, and regulatory inquiries through expert analysis and documentation.
• Identify control weaknesses and contribute to sustainable remediation plans.
• Develop and maintain training materials, job aids, and knowledge resources that strengthen claims capability and consistency.
• Actively contribute to continuous improvement initiatives across claims, repair networks, and supporting processes.

Skills

Auto claims knowledge

Data analysis

Stakeholder communication

Governance

Offshore coordination

Regulatory awareness

Education

Bachelor’s degree in Engineering / related field

Job description

Assurant is seeking a Senior Auto Claims Analyst to govern claim outcomes, interpret coverage, and ensure operational consistency for auto service contracts and related products. The role provides technical authority, analytical leadership, and escalation oversight to ensure compliant and accurate claims handling.

The position requires 5+ years in auto claims or vehicle service contracts, strong understanding of automotive systems, and the ability to influence outcomes across distributed or