Senior Attractions Supervisor - Immersive Experience Leader

Attractions - The Cube Chicago; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

The Cube Chicago is seeking an Attractions Supervisor to lead the attractions team on shift and ensure a high-class, immersive entertainment operation. You will supervise 80+ hosts across 21 CUBEs, delivering outstanding customer experiences and stepping in as needed as a CUBE host.

You will train, rotate staff, escalate issues, and maintain a clean, well-organized venue while supporting opening setup and group bookings. Strong English communication and leadership are essential.

Qualifications

• 5 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Responsibilities

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Rotating staff as required during shifts according to customer flow.
• Escalating any issues to the correct superior staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Deputise in the absence of Attractions Managers.
• Complete daily Duty reports.
• Organise group bookings with the Group Bookings team.
• Ensure all training is promptly completed and documented.
• Proactively contribute to and suggest ways of improving company processes.
• Implement new procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Customer service

Presenting

Games venue experience

High volume venues

Team leadership

Job description

The Cube Chicago is seeking an Attractions Supervisor to lead the attractions team on shift and ensure a high-class, immersive entertainment operation. You will supervise 80+ hosts across 21 CUBEs, delivering outstanding customer experiences and stepping in as needed as a CUBE host.

You will train, rotate staff, escalate issues, and maintain a clean, well-organized venue while supporting opening setup and group bookings. Strong English communication and leadership are essential.