Attractions Supervisor

Attractions - The Cube Chicago; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

The Cube Chicago is seeking an Attractions Supervisor to lead the attractions team on shift and ensure a high-class, immersive entertainment operation. You will supervise 80+ hosts across 21 CUBEs, delivering outstanding customer experiences and stepping in as needed as a CUBE host.

You will train, rotate staff, escalate issues, and maintain a clean, well-organized venue while supporting opening setup and group bookings. Strong English communication and leadership are essential.

Qualifications

• 5 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Responsibilities

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Rotating staff as required during shifts according to customer flow.
• Escalating any issues to the correct superior staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Deputise in the absence of Attractions Managers.
• Complete daily Duty reports.
• Organise group bookings with the Group Bookings team.
• Ensure all training is promptly completed and documented.
• Proactively contribute to and suggest ways of improving company processes.
• Implement new procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Customer service

Presenting

Games venue experience

High volume venues

Team leadership

Job description

Job Title

Attractions Supervisor

Department

Attractions

Location

Chicago

Role Description

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class, immersive entertainment operation. Supervising a team of 80+ hosts, working across 21 CUBEs, ensuring the best customer experience.

Essential Duties and Responsibilities

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Rotating staff as required during shifts according to customer flow.
• Escalating any issues to the correct superior staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Deputise in the absence of Attractions Managers.
• Complete daily Duty reports.
• Organise group bookings with the Group Bookings team.

Other Duties and Responsibilities

• Ensure all training is promptly completed and documented.
• Proactively contribute to and suggest ways of improving company processes.
• Implement new procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 5 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Personal

• Confident and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona to extend the customer experience.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt to changes.
• Excellent verbal and written English is required for this role.

THE CUBE is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.