Senior Attorney Support Workflow Lead (Hybrid)

Latham & Watkins LLP; Boston (MA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Healthcare, life and disability

401k plan

11 holidays + 23 days PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins LLP in Boston, NY, or Washington, D.C. seeks a Senior Coordinator for Attorney Support Workflow Operations to oversee PROS team quality and workflow, coordinating with cross‑office centers to ensure service excellence. Hybrid work and in-office presence may be available.

Responsibilities include training staff, coaching performance, and ensuring top-tier client service, while safeguarding confidential information and supporting annual reviews.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree or equivalent, preferably.
• Minimum of one year in a legal or professional services environment.
• Minimum of five years of cumulative professional experience.

Responsibilities

• Training new team members and providing ongoing support.
• Counseling and coaching team members around any performance deficiencies and proactively providing growth opportunities.
• Ensuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office management.
• Providing input to mid-year and year-end reviews.
• Responding to employee and lawyer concerns in a helpful and fitting manner, while escalating complicated matters to the appropriate Manager.
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains.

Skills

Leadership

Mentoring

Problem-solving

Decision-making

Communication

Education

High school diploma

Bachelor's degree

Tools

Chrome River

Outlook

Cisco Phone

Intapp

iManage

Foundation

Event Management System

Microsoft Office

Job description

Latham & Watkins LLP in Boston, NY, or Washington, D.C. seeks a Senior Coordinator for Attorney Support Workflow Operations to oversee PROS team quality and workflow, coordinating with cross‑office centers to ensure service excellence. Hybrid work and in-office presence may be available.

Responsibilities include training staff, coaching performance, and ensuring top-tier client service, while safeguarding confidential information and supporting annual reviews.