Senior Coordinator – Attorney Support Workflow Operations

Latham & Watkins LLP; Boston (MA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Healthcare, life and disability

401k plan

11 holidays + 23 days PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins LLP in Boston, NY, or Washington, D.C. seeks a Senior Coordinator for Attorney Support Workflow Operations to oversee PROS team quality and workflow, coordinating with cross‑office centers to ensure service excellence. Hybrid work and in-office presence may be available.

Responsibilities include training staff, coaching performance, and ensuring top-tier client service, while safeguarding confidential information and supporting annual reviews.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree or equivalent, preferably.
• Minimum of one year in a legal or professional services environment.
• Minimum of five years of cumulative professional experience.

Responsibilities

• Training new team members and providing ongoing support.
• Counseling and coaching team members around any performance deficiencies and proactively providing growth opportunities.
• Ensuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office management.
• Providing input to mid-year and year-end reviews.
• Responding to employee and lawyer concerns in a helpful and fitting manner, while escalating complicated matters to the appropriate Manager.
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains.

Skills

Leadership

Mentoring

Problem-solving

Decision-making

Communication

Education

High school diploma

Bachelor's degree

Tools

Chrome River

Outlook

Cisco Phone

Intapp

iManage

Foundation

Event Management System

Microsoft Office

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Senior Coordinator – Attorney Support Workflow Operations is an integral part of Latham’s Attorney Support team. This role will be responsible for organizing and overseeing the quality of work and workflow of the PROS team, while ensuring objectives are met in a timely manner, and leveraging, as appropriate, additional support centers to ensure excellence in customer service. This role will be located in either our Boston, New York, or Washington, D.C. office.Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Training new team members and providing ongoing support
• Counseling and coaching team members around any performance deficiencies and proactively providing growth opportunities
• Ensuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office management
• Providing input to mid-year and year-end reviews
• Responding to employee and lawyer concerns in a helpful and fitting manner, while escalating complicated matters to the appropriate Manager
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Display leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective mentoring
• Possess strong knowledge and proficiency in PC applications, including word processing, spreadsheet software, and Microsoft Office
• Demonstrate knowledge of Chrome River, Outlook, Cisco Phone, Intapp, iManage, Foundation, Event Management System, and specific technology as assigned

And have:

• A high school diploma or equivalent
• A bachelor’s degree or equivalent, preferably
• A minimum of one (1) year of experience in a legal or professional services environment
• A minimum of five (5) years of cumulative professional experience

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things.

Please click here to review your rights under U.S. employment laws.

Pay Range

USD $100,000.00 - USD $115,000.00 /Yr.