Senior Atlassian Systems Engineer AI-Driven Jira Cloud Lead

Airbnb, Inc.; United States; Remote; USD 164,000 - 193,000; Full time

Job summary

Airbnb, Inc. is seeking a Senior Systems Engineer to own Atlassian platforms, driving Jira configurations, migrations to Jira Cloud, and AI-enabled automation. You will partner with stakeholders to design scalable solutions and reduce toil across the workforce.

You will lead migrations, build dashboards, and ensure security and compliance while advancing AI capabilities within the Atlassian ecosystem. Remote-friendly role based in the US.

Qualifications

• 7+ years of hands-on Atlassian administration experience.
• Deep expertise in Jira workflow design with post functions, validators, conditions, and custom properties.
• Proven experience leading Jira migrations (Data Center to Cloud).
• Experience configuring Jira Cloud tooling for capacity planning and portfolio reporting.
• Hands-on experience with Jira REST API for data extraction and reporting.
• Experience integrating Atlassian tools with identity providers via LDAP & Okta.
• Familiarity with Atlassian Rovo AI capabilities and responsible AI adoption.
• Strong background in Jira Service Management including SLA configuration, JSM Forms, and workflows.
• Experience leading UAT for migrations and platform changes; test plans and defect docs.
• SAFe Agile familiarity; Scrum Master/Product Owner for technical workstreams a plus.
• Strong analytical and communication skills; able to translate technical concepts for stakeholders.
• Experience in remote-first, high-growth environments; independent prioritization.

Responsibilities

• Serve as primary SME and administrator for Jira Cloud and Jira Service Management across the Atlassian stack.
• Architect scalable Jira configurations: workflows, permission schemes, queues, screens, and field configurations.
• Lead Jira migrations (Data Center to Cloud) with cross-functional coordination.
• Design and configure Jira Service Management projects including SLAs and approval workflows.
• Develop analytics, dashboards, and reporting using native Jira tools; build Forge apps as needed.
• Configure Atlassian access management and license governance.
• Evaluate plugin architecture for security and business needs.
• Lead requirements gathering; translate business needs into technical designs and automation opportunities.
• Lead UAT efforts for platform changes and migrations with test plans and defect docs.

Skills

Atlassian administration

Jira workflow design

Jira migrations

Jira Cloud native tooling

Jira REST API

Identity providers

Rovo AI capabilities

SAFe Agile

UAT & testing

Communication skills

Remote work

Tools

Jira Cloud

Jira Data Center

LDAP

Okta

Postman

Forge

Job description

Airbnb, Inc. is seeking a Senior Systems Engineer to own Atlassian platforms, driving Jira configurations, migrations to Jira Cloud, and AI-enabled automation. You will partner with stakeholders to design scalable solutions and reduce toil across the workforce.

You will lead migrations, build dashboards, and ensure security and compliance while advancing AI capabilities within the Atlassian ecosystem. Remote-friendly role based in the US.