Senior Associate, Retail Media - Operations

dentsuaegis; United States; On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

15+ paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu seeks a Senior Associate for the Retail Media Operations team to manage day-to-day operations, improve processes, and lead technical tool implementations. This role emphasizes achieving accuracy, efficiency, and compliance across campaigns.

You will collaborate with planning, execution, and analytics teams, support tool rollouts, and maintain documentation to ensure smooth operations and scalable workflows.

Qualifications

• Hands-on experience in retail media operations.
• Strong Excel and Google Sheets for tracking and reporting.
• Ability to troubleshoot and resolve operational issues.
• Understanding of retail media platforms and trafficking.

Responsibilities

• Manage day-to-day retail media operations across accounts.
• Coordinate tool rollouts with vendors and internal teams.
• Test and validate new tools before rollout.
• Develop and maintain training documentation and guides.
• Identify bottlenecks and implement process improvements.
• Create dashboards and report KPIs.
• Ensure accuracy and compliance with platform requirements.
• Collaborate with planning, execution, and analytics teams.

Skills

Attention to detail

Organizational skills

Team collaboration

Technical aptitude

Education

Bachelor's degree or equivalent

Tools

Excel

Google Sheets

Job description

We are looking for a detail-oriented and technically minded Senior Associate for our Retail Media Operations team to support the day-to-day operations of our retail media practice and lead technical implementation of operational tools and systems. This position focuses on ensuring smooth retail media operations across our accounts, managing technical projects, and optimizing operational workflows. We are seeking motivated professionals with hands-on retail media experience who are passionate about process improvement, problem-solving, and supporting the success of retail media operations.

This position reports to the Associate Director, Retail Media Operations.

Key Responsibilities

• Support day-to-day retail media operations, including:
  • Managing operational workflows and processes across retail media accounts
  • Troubleshooting operational issues and escalating complex problems appropriately
  • Maintaining documentation and operational standards
• Assist with tool implementation, including:
  • Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
  • Testing and validating new tools before team-wide implementation
  • Creating and maintaining training documentation and process guides for new tools
• Maintain and optimize operational processes, including:
  • Identifying bottlenecks and inefficiencies in current retail media operations
  • Recommending process improvements and documenting best practices
  • Supporting the implementation of new operational workflows and standards
  • Proactively communicating process updates to relevant teams
  • Building and maintaining operational dashboards and reporting
• Ensure accuracy and compliance in retail media operations, including:
  • Monitoring campaign setup and delivery against operational standards
  • Conducting quality assurance checks on campaign details, audiences, and assets
  • Ensuring compliance with platform requirements and client specifications
  • Tracking and reporting on operational KPIs and metrics
• Collaborate across teams to drive operational excellence, including:
  • Working with planning, execution, and analytics teams to support operational needs
  • Participating in cross-functional discussions on operational improvements
  • Supporting the development of operational playbooks and standards
  • Gathering feedback from teams to inform operational enhancements
• Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

Qualifications

• 1-2 years of hands-on experience in retail media operations, campaign execution, or ad operations roles (Amazon Ads, Walmart Connect, Target+, or similar platforms)
• Proficiency in Excel and Google Sheets for operational tracking, reporting, and data analysis
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices
• Bachelor's degree from an accredited college or university (or equivalent professional experience)
• High level of accuracy, attention to detail, and organizational skills
• Self-motivated and collaborative team player who supports others and contributes to operational success
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues
• Knowledge of:
  • Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
  • Campaign setup, trafficking, and activation processes
  • Retail media operational workflows and requirements
• Demonstrated project management capabilities, with ability to:
  • Manage projects from planning through execution
  • Track timelines, deliverables, and dependencies
  • Coordinate across multiple stakeholders
• Operational mindset with:
  • Attention to detail and focus on accuracy
  • Ability to manage multiple projects and priorities
  • Drive to improve efficiency and eliminate bottlenecks

Salary

The annual salary range for this position is $54,000 -$65,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .