Senior Associate Relations Investigator & Coach

Ross Stores, Inc.; Dublin (CA); Remote; USD 85,000 - 120,000; Full time

Job summary

Ross Stores, Inc. is seeking an Associate Relations investigator to mitigate risk and support engagement across multiple stores. You will conduct on-site and remote investigations, manage case notes in Case Management, and coach leadership on policy adherence and corrective actions.

This role offers remote work within the United States (excluding Colorado and New York City). The position requires 3-5 years in multi-unit retail HR or related Associate Relations experience, plus strong

Qualifications

• 3-5 years of multi-unit retail HR or Associate Relations experience preferred
• Workplace Investigations Training preferred
• Knowledge of NLRB-related issues an asset
• Excellent interpersonal, presentation, facilitation, analytical, organizational and communication skills required
• Working knowledge of Excel, Word and Outlook

Responsibilities

• Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles.
• Enter case notes and supporting documentation into the Case Management system daily and in a timely manner.
• Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes.
• Run reporting and provide documents such as case history, compliance sign-offs to assist in responding to 3rd party charges.
• Respond on site as necessary to crises working with LP and 3rd party – Magellan.
• Conduct Domestic/Intimate Partner Interactives and follow established protocols.
• Respond to cases involving Suicidal Associates by following established protocols.
• Lead First Responder process.
• Through investigations, monitor that stores are proactively executing a Pro-Associate culture.
• Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency.
• Interpret personnel policy; assist Field Leadership in redirecting Associates and forming action plans with managers.
• Develop self by staying abreast of HR techniques and trends

Skills

Investigation

Interpersonal skills

Policy knowledge

Communication

NLRB knowledge

Education

Bachelor's degree in Business Administration, HR, or related field

Tools

Excel

Word

Outlook

Job description

Ross Stores, Inc. is seeking an Associate Relations investigator to mitigate risk and support engagement across multiple stores. You will conduct on-site and remote investigations, manage case notes in Case Management, and coach leadership on policy adherence and corrective actions.

This role offers remote work within the United States (excluding Colorado and New York City). The position requires 3-5 years in multi-unit retail HR or related Associate Relations experience, plus strong