Senior Associate, Production Services Application Support Analyst

Hispanic Technology Executive Council; New York (NY); On-site; USD 56,000 - 85,000; Full time

Job summary

An established industry player is looking for a Production Services Application Support Analyst to join their dynamic team in New York. This role offers a hybrid work arrangement, allowing you to balance your professional and personal life. You will play a crucial role in supporting Client Inquiry and Payment Applications, ensuring smooth operations and minimal downtime. With a focus on innovation and inclusivity, this company is recognized as one of America's most innovative workplaces. If you are passionate about technology and eager to contribute to a collaborative environment, this opportunity is perfect for you.

Benefits

Flexible resources

Paid leaves

Volunteer time

Qualifications

• 4-6 years in applications support or production environments.
• Experience in securities or financial services is a plus.

Responsibilities

• Provide support for Client Inquiry/Payment Applications.
• Research and resolve payment issues related to Application and Infrastructure.
• Monitor system health and respond to alerts.

Skills

Applications Support

Problem Solving

Effective Communication

Microsoft Office Suite

Education

Bachelor's degree in Computer Science

Equivalent work experience

Job description

Senior Associate, Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day, our 50,000+ employees bring their perspectives to create solutions with our clients that benefit businesses, communities, and people worldwide.

We are recognized as a top employer for innovation and inclusivity. Through our unique ideas and talents, we help make money work for the world. This is #LifeAtBNY.

We are seeking a Production Services Application Support Analyst to join our Production Services team in New York, NY. The role offers a hybrid work arrangement.

Key Responsibilities:

• Provide support for Client Inquiry/Payment Applications, especially for newer Immediate Payments products and services.
• Research and resolve moderate to complex payment issues related to Application and Infrastructure components, collaborating with various teams.
• Monitor system health, respond to alerts, diagnose issues, and resolve incidents to minimize downtime and service disruptions.
• Contribute to team objectives and participate in special projects as assigned.
• Gather metrics, report, and track SLAs and OLAs.
• Conduct incident post-mortems, document procedures, and create reference materials to prevent recurring issues.

Qualifications:

• Bachelor's degree in computer science or a related field, or equivalent work experience. 4-6 years in applications support or production environments; experience in securities or financial services is a plus.
• Provide on-site and on-call support, analyzing and remediating issues with application and infrastructure teams.
• Effective communication skills for interaction with customers and end users.
• Proficiency with Microsoft Office Suite for reporting and tracking.
• Ability to research issues independently and share knowledge with team members and clients.

Our Recognition and Benefits:

• Recognized as one of America's Most Innovative Companies, Fortune 2024
• Included in the World's Most Admired Companies, Fortune 2024
• Rated 100% on the Human Rights Campaign Foundation's Corporate Equality Index, 2023-2024
• Named a Best Place to Work for Disability Inclusion, Disability: IN, 2023-2024
• Recognized as one of the Most Just Companies by Just Capital and CNBC, 2024
• Top performer in Sustainability on the Dow Jones Sustainability Indices, 2024
• Included in Bloomberg's Gender Equality Index, 2023

Benefits and Compensation: BNY offers competitive salaries, benefits, and wellbeing programs, including flexible resources, paid leaves, and volunteer time. The starting salary is estimated between $56,000 and $85,000, determined based on experience, location, and other factors. The position is at-will, and compensation may be adjusted at the company's discretion.