Senior Associate, Production Services Application Support Analyst

BNY Mellon; New York (NY); Hybrid; USD 56,000 - 85,000; Full time

Job summary

Join a forward-thinking financial services company as a Senior Associate in Application Support. This dynamic role involves providing critical support for client inquiries and payment applications, particularly for innovative Immediate Payments products. You will collaborate with various teams to troubleshoot and resolve issues, ensuring system reliability and efficiency. With a commitment to excellence and a culture that values diversity, this position offers you the opportunity to make a significant impact while growing your career in a supportive environment. If you are passionate about technology and client service, this is the perfect opportunity for you.

Benefits

Flexible global resources

Generous paid leaves

Paid volunteer time

Health and well-being programs

Qualifications

• 4-6 years of experience in applications support or production environment.
• Bachelor's degree in computer science or equivalent work experience.

Responsibilities

• Support client inquiries and payment applications for Immediate Payments.
• Monitor system health and resolve incidents to minimize downtime.

Skills

Applications Support

Client Communication

Problem Solving

Incident Management

Research Skills

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Senior Associate, Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Production Services team. This role is in New York, NY and will work via hybrid in-office work arrangement.

In this role, you’ll make an impact in the following ways:

• Client Inquiry/Payment Application support, primarily for newer ‘Immediate Payments’ products and services.
• Researching moderate to complex payment issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues.
• Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions.
• Contributes to the achievement of team objectives and works on special projects as assigned.
• Metric gathering, reporting, and tracking for SLA’s and OLA’s.
• Incident post-mortems, documentation, and creating both formal procedures and informal reference documents or job aides are often part of the duties to prevent recurring issues.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate.
• Communicates both formally and informally with customers and end users.
• Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Ability to research issues independently and share that knowledge with not only the end client but also other team members or members of other teams under the production services or development umbrella.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $56,000 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.