Senior Associate, Production Services Application Support Analyst

NA; New York (NY); Hybrid; USD 56,000 - 85,000; Full time

Job summary

A leading global financial services company seeks a Production Services Application Support Analyst to provide client support and manage system health. The role requires a Bachelor's degree and 4-6 years of relevant experience, focusing on enhancing application services and addressing payment issues. Join our inclusive team to drive excellence in our innovative community.

Benefits

Generous paid leaves

Flexible global resources for wellbeing

Qualifications

• Requires 4-6 years of experience in applications support or production environment.
• Experience in securities or financial services industry is a plus.
• Ability to research issues independently.

Responsibilities

• Monitor system health and respond to alerts.
• Research and resolve complex payment issues.
• Contribute to metric gathering and incident documentation.

Skills

Client Inquiry/Payment Application support

Issue Resolution

Communication

Education

Bachelor's degree in computer science or related discipline

Tools

Microsoft Office Word

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Production Services team. This role is in New York, NY – and will work via hybrid in office work arrangement.

In this role, you’ll make an impact in the following ways:

• Client Inquiry/Payment Application support, primarily for newer ‘Immediate Payments’ products and services.
• Researching moderate to complex payment issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues.
• Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions.
• Contributes to the achievement of team objectives and work on special projects as assigned.
• Metric gathering, reporting and tracking for SLA’s and OLA’s.
• Incident post-mortems, documentation and creating both formal procedures and informal reference documents or job aides are often part of the duties to prevent recurring issues.
  
  

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate.
• Communicates both formally and informally with customers and end users.
• Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Ability to research issues independently and share that knowledge with not only the end client but also other team members, or members of other teams under the production services or development umbrella.
  
  

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $56,000 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wireless Services

Referrals increase your chances of interviewing at NA by 2x

Get notified about new Senior Application Support Analyst jobs in New York, NY.

Associate Director, Application Support Specialist

Applications Support Sr Analyst - C12 - JERSEY CITY

Jersey City, NJ $109,120.00-$163,680.00 2 weeks ago

Fixed Income Spread Products Applications Support Sr Analyst - C12 - NEW YORK

New York, NY $109,120.00-$163,680.00 2 weeks ago

Senior Application Support Analyst (Oracle, Python, AWS)

Jersey City, NJ $76,000.00-$144,000.00 4 days ago

Murex Front Office, Business Analyst - Support

New York, NY $120,000.00-$220,000.00 1 week ago

New York City Metropolitan Area $75,000.00-$110,000.00 2 weeks ago

Jersey City, NJ $92,432.00-$128,080.00 2 weeks ago

New York, NY $65,000.00-$80,000.00 22 hours ago

New York, NY $130,000.00-$175,000.00 5 days ago

New York City Metropolitan Area $115,000.00-$135,000.00 3 days ago

Business Analyst/Data Migration Specialist (ACBS to Loan IQ)

Business Analyst With Behavox - NYC(Hybrid)

Jersey City, NJ $75,000.00-$130,000.00 2 weeks ago

New York, NY $110,000.00-$168,500.00 22 hours ago

Business Analyst, Applications Development

New York, NY $102,890.67-$139,637.34 4 weeks ago

Business Analyst – M&A and Executive Office, Americas

New York City Metropolitan Area 1 week ago

Newark, NJ $102,890.67-$139,637.34 4 weeks ago

Business Analyst with P&C Insurance - Remote

Business Analyst to the Chief of Staff of the CTO Organization

New York, NY $105,000.00-$110,000.00 3 months ago

Business Analyst Consultant - Asset/Wealth Management Firm

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.