Product Manager - Senior Associate

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 140,000; Full time

Job summary

Chase is seeking an Associate Product Manager to drive servicing enhancements across Amazon and Chase platforms. You will translate partner priorities into roadmaps with a focus on customer impact and measurable outcomes.

You will align stakeholders, manage multiple initiatives, and monitor performance using data. This role requires collaboration across product, technology, and operations teams to deliver improved digital servicing experiences.

Qualifications

• Minimum 3 years of experience in product management, project management, partner management, or related field.
• Strong relationship-building skills across teams and external partners.
• Clear written and verbal communication for senior stakeholders.
• Judgment, ownership mindset and bias toward action.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience translating business needs into structured plans, requirements and milestones.
• Comfort using data to define metrics and track performance.
• Strong problem-solving including root-cause thinking.
• Customer-first mindset to improve digital servicing experiences.

Responsibilities

• Support the roadmap for modernizing servicing features across Amazon and Chase platforms.
• Manage multiple initiatives with overlapping timelines, keeping delivery on track and customer focused.
• Serve as a day-to-day point of contact for the Amazon partner and help turn priorities into plans.
• Drive stakeholder alignment on scope, trade-offs, timelines, and decisions.
• Establish and run working sessions, status updates, and regular progress reporting.
• Identify risks, dependencies, and issues early and lead plans to resolve them.
• Coordinate across product, technology, operations, analytics, and other cross-functional teams.
• Define success metrics and monitor performance to validate outcomes and inform iteration.
• Support triage of servicing issues by partnering with teams to diagnose root causes and prioritize fixes.
• Contribute to continuous improvement of servicing capabilities and operational efficiency.

Skills

PM experience

Partner management

Stakeholder alignment

Data-driven decisions

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in Business/Marketing/related field

Tools

Data analysis tools

Job description

Job Description

Help shape how customers service their Amazon credit card through modern, intuitive digital experiences. You will work at the intersection of partner collaboration, product delivery, and measurable customer impact.

Job Summary

As a Associate Product Manager in the Amazon Credit Card Partnership team, you drive delivery of servicing enhancements across Amazon and Chase platforms. You help translate partner priorities into clear roadmaps and executable plans, while balancing customer needs, business value, and delivery constraints. You run operating routines, align stakeholders, and use performance data to continuously improve experiences and operational outcomes.

Job Responsibilities

• Support the roadmap for modernizing servicing features across Amazon and Chase platforms
• Manage multiple initiatives with overlapping timelines, keeping delivery on track and customer focused
• Serve as a day-to-day point of contact for the Amazon partner and help turn priorities into plans
• Drive stakeholder alignment on scope, trade-offs, timelines, and decisions
• Establish and run working sessions, status updates, and regular progress reporting
• Identify risks, dependencies, and issues early and lead plans to resolve them
• Coordinate across product, technology, operations, analytics, and other cross-functional teams
• Define success metrics and monitor performance to validate outcomes and inform iteration
• Support triage of servicing issues by partnering with teams to diagnose root causes and prioritize fixes
• Contribute to continuous improvement of servicing capabilities and operational efficiency

Required Qualifications, Capabilities, And Skills

• Minimum 3 years of experience in product management, project management, partner management, or a related field
• Strong relationship-building skills with the ability to collaborate across teams and with external partners
• Clear written and verbal communication skills, including concise updates for senior stakeholders
• Strong judgment, integrity, and ownership mindset with a bias toward action
• Ability to manage multiple priorities in a fast-paced environment
• Experience translating business needs into structured plans, requirements, and delivery milestones
• Comfort using data to define metrics, track performance, and drive improvements
• Strong problem-solving skills, including issue triage and root-cause thinking
• Customer-first mindset and interest in improving digital servicing experiences

Preferred Qualifications, Capabilities, And Skills

• Bachelor's degree in Business, Marketing, or a related field
• Experience working on customer servicing, digital self-service, or customer journey improvements
• Experience collaborating with technology teams to deliver new capabilities from concept through launch
• Experience supporting products in financial services, payments, or credit cards
• Familiarity with modern product delivery practices (for example, iterative delivery and continuous improvement)

Optional Additional Information

• Role location: Newark, Delaware or Wilmington, Delaware

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Additional details about total compensation and benefits will be provided during the hiring process.

Benefits

• base salary determined based on the role, experience, skill set and location.
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Equal Opportunity Employer/Disability/Veterans