Senior Associate, Platform Applications

LA28 (Web); Los Angeles (CA); On-site; USD 73,000 - 98,000; Full time

Job summary

LA28 seeks a proactive Business Systems Analyst to shape the application stack supporting Olympic readiness. You will translate operational requests into clear requirements, guide deployments, and participate in vendor assessments from discovery to go-live.

Responsibilities include leading cross-functional sessions, managing IMS implementation, and ensuring on-site readiness for LA28 technologies. This role requires hands-on administration and strong collaboration across procurement and Tech

Qualifications

• 4+ years of experience in business systems analysis, SaaS administration, and software project coordination.
• Experience with requirements elicitation techniques such as interviews, process flow mapping, use cases, user stories and gap analyses.
• Hands-on experience supporting enterprise application implementations and formal software selection, including RFP processes and vendor evaluation frameworks.
• Proven background as a hands-on Application Administrator, managing user provisioning, permission schemas, custom workflows, audit logs and system integrations.
• Familiarity with project management and collaboration platforms such as Jira, Smartsheet, Asana, Azure DevOps, Microsoft 365 or Microsoft Project.
• Direct experience with Incident Management Systems, ticketing or operational tracking platforms.

Responsibilities

• Lead requirement gathering sessions with cross-functional stakeholders, documenting functional specifications, user journeys and acceptance criteria.
• Evaluate solutions to business needs across the existing technology applications stack with the Technology Applications team.
• Partner with Technology procurement to assess vendors and software through vendor scorecards, product demonstrations and technical assessments.
• Support implementation of the Incident Management System (IMS) and other applications, managing configuration, user training, workflows and readiness.
• Lead application rollout workstreams and stakeholder communications, maintaining project charters, risk registers, requirements and project plans through go-live.

Skills

Requirements gathering

Stakeholder interviews

User stories

Process mapping

Gap analyses

Vendor evaluation

Project coordination

Application administration

Education

PMP certification

Tools

Jira

Smartsheet

Asana

Azure DevOps

Microsoft 365

Microsoft Project

ServiceNow

Job description

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the application stack that teams across LA28 rely on to plan and deliver the Olympic and Paralympic Games. You will translate operational requests into clear requirements, evaluate vendors and solutions, and guide new applications from discovery through go-live, including the Incident Management System. This role spans technology, procurement and operations, offering career-defining exposure for an inquisitive, hands-on analyst and administrator who asks why before how and enjoys establishing systems from the ground up.

Key Responsibilities

• Lead requirement gathering sessions with cross-functional stakeholders, asking probing questions and documenting functional specifications, user journeys and acceptance criteria.
• Evaluate solutions to business needs across the existing technology applications stack with the Technology Applications team.
• Partner with Technology procurement to assess vendors and software through vendor scorecards, product demonstrations and technical assessments.
• Support implementation of the Incident Management System (IMS) and other applications, managing configuration, user training, operational workflows and Games-time readiness.
• Lead application rollout workstreams and stakeholder communications, maintaining project charters, risk registers, requirements and project plans through go-live.
• 4+ years of progressive professional experience in business systems analysis, SaaS application administration, technical requirements gathering and software project coordination.
• Demonstrated expertise in requirements elicitation techniques such as interviews, process flow mapping, use cases, user stories and gap analyses.
• Hands-on experience supporting enterprise application implementations and formal software selection, including RFP processes, vendor evaluation frameworks and contracting handoffs.
• Proven background as a hands-on Application Administrator, managing user provisioning, permission schemas, custom workflows, audit logs and system integrations.
• Familiarity with project management and collaboration platforms such as Jira, Smartsheet, Asana, Azure DevOps, Microsoft 365 or Microsoft Project.
• Direct experience with Incident Management Systems, ticketing or operational tracking platforms.
• Application administration certifications for enterprise software platforms.
• Active Project Management Professional (PMP) certification.
• Experience building vendor scorecards and running structured product demonstrations.
• Experience training end users on newly deployed enterprise applications.

What We Offer

• Career-defining exposure across technology, procurement and operations teams preparing for the Olympic and Paralympic Games.
• Ownership of business applications that teammates across LA28 rely on every day.
• Transferable expertise in enterprise systems, vendor management and large-scale implementation.
• A collaborative, mission-driven team that values co-creation, integrity, excellence and pragmatic progress.

What This Role Means for the Games

• The applications that you implement will directly help our teams operate now and through Gamestime in 2028. Serving as a technical liason across several functional areas of the business, you will be a primary point of contact to ensure the applications we deliver are resilient and fit-for-purpose.

Physical Requirements & Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $73,000 - $98,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

This role supports ServiceNow and other enterprise applications. Please describe your experience with ServiceNow or comparable platforms (e.g., Salesforce, Workday). Include examples of requirements gathering, business process analysis, application administration, workflow configuration, and implementation projects you have supported. *

LA2028 Inclusion: Voluntary Demographics

At LA2028, Inclusion is a core pillar of our values and behaviors. We seek out and embrace diversity of all forms, respect and value different perspectives, and strive to build a team that reflects our community. This section of the application process helps us strengthen our hiring practices by mitigating unconscious bias through anonymous data collection.

Below is a set of voluntary demographic questions that are part of LA2028's Inclusion Initiatives. If you choose to fill them out, the responses will be used in aggregate to help us identify areas for improvement in our process. Your response, or your choice not to respond, will NOT be associated with your specific application and will NOT in any way be used in the hiring decision.