Patient Financial Counselor - Clarkson Tower

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Nebraska Medicine in Omaha is seeking a Financial Counselor to screen accounts, assess patient financial needs, verify insurance, and assist with payment arrangements across hospital clinics and designated outpatient areas.

The role requires 3+ years in healthcare revenue cycle or related customer service, high school diploma (or associate degree preferred), strong verbal/written communication, and proficiency in Word/Excel; hybrid work with in-office and remote options.

Qualifications

• Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience.
• High school education or equivalent required.
• Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience.
• Knowledge of hospital and/or professional revenue cycle processes required.
• Strong verbal and written communication skills required.
• Multi-tasking and problem-solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Responsibilities

• Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations.
• Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage.
• Complete cost estimates, set up payment arrangements and follow guidelines for pre-payment.
• Provide expertise in routine third party reimbursement.
• Responds to insurance and patient inquiries, whether verbal or written.
• Will require 3 days in Office / 2 days optional remote site dependent.

Skills

Verbal communication

Written communication

MS Word

MS Excel

Typing 45 wpm

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Associate’s degree in healthcare or related field

Tools

Epic Systems

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Shift Details:M-F8am - 4:30pmWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.Be part of something extraordinary at Nebraska Medicine!Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process. Provide expertise in routine third party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Will require 3 days in Office / 2 days optional remote site dependent.Required Qualifications:Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.High school education or equivalent required.Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).Knowledge of hospital and/or professional revenue cycle processes required.Ability to work with diverse customer base through effective verbal and written communication required.Multi-tasking and problem-solving abilities required.Knowledge of computer-based programs including Microsoft Word and Excel required.Strong verbal and written communication skills required.Strong organizational skills with aptitude for detail-oriented work required.Ability to type a minimum of 45 words per minute with 95% accuracy required.Preferred Qualifications:Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred.Certification through hospital or professional revenue cycle organization preferred.Membership in hospital or professional revenue cycle organization preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.