Senior Associate Manager - Brand, Community & Ops

J.Crew Factory; Southdale (MS); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Paid Time Off (PTO) including holidays

401(k) plan with company matching

Medical, dental, vision, and life ins.

Entertainment, travel, fitness, and手机/

Job summary

J.Crew Group is seeking an Associate Manager to join our leadership team. You will drive profitability by nurturing customer connections, brand loyalty and community engagement, while coaching team performance.

You may temporarily cover various roles to maintain operational excellence and deliver best-in-class service. You will partner with the Store Director, own a designated division, and oversee store operations, recruiting and training to ensure the team meets goals.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds / 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Job description

J.Crew Group is seeking an Associate Manager to join our leadership team. You will drive profitability by nurturing customer connections, brand loyalty and community engagement, while coaching team performance.

You may temporarily cover various roles to maintain operational excellence and deliver best-in-class service. You will partner with the Store Director, own a designated division, and oversee store operations, recruiting and training to ensure the team meets goals.