Senior Associate, Implementation

Synapticure; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Remote First

Comprehensive Healthcare

401(k) with employer match

Paid time off

Holiday break

Job summary

Synapticure is seeking a Senior Associate, Implementation to support onboarding and rollout of strategic partnerships with ACOs, health systems, health plans, and life sciences companies. You will coordinate cross-functional workstreams, manage detailed project plans, and serve as a point of contact for internal teams and external partners.

The role reports to the Director, Implementation & Strategic Operations and requires strong organization, multi-project management, and the ability to thrive

Qualifications

• 2-4+ years of experience in healthcare implementation, customer success, operations, or project management.
• Experience in healthcare or health tech environments, with exposure to provider, payer, pharma, or value-based care models.
• Excellent organizational and communication abilities.
• Experience coordinating with internal and external stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Support end-to-end implementation process for new strategic partnerships across multiple projects.
• Own discrete workstreams or phases within larger implementation programs.
• Coordinate timelines, milestones, and dependencies across clinical, product, data, operations, finance, and marketing teams.
• Maintain detailed project plans, ensuring tasks, owners, and deadlines are defined and tracked.
• Prepare regular status updates and materials for internal and partner-facing meetings.
• Track implementation metrics and progress against launch milestones.

Skills

Organizational skills

Cross-functional collaboration

Communication skills

Tools

Jira

Asana

Smartsheet

Monday.com

Job description

About Synapticure

Synapticure is the largest, most comprehensive specialty care and life sciences company in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care and the research paradigm for conditions like Alzheimer's, Parkinson's, and ALS in all 50 states.

Our business is powered by two connected engines.

The CARES Engine (Clinical Operations)

A scalable, 50-state virtualized clinical network providing timely access to expert neurologists and cutting edge treatments with wraparound care coordination and behavioral health support. Our team creates personalized care plans focused on education and empowerment, connecting patients with a multidisciplinary team of subspecialty neurologists, geriatricians, psychologists, and care coordinators who collaborate to deliver comprehensive care.

The CURES Engine (Research & Innovation)

Leveraging our deeply engaged, well characterized national patient cohort, CURES partners with life science, pharma, biotech, and medical device companies to accelerate the development of neurodegenerative treatments, spanning discovery stage lab services, clinical trial services, and real world evidence data and analytics.

Partnering with providers, health plans, and life sciences companies, including CMS' GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases.

About the Role

Synapticure is seeking a Senior Associate, Implementation to support the successful onboarding and rollout of strategic partnerships with ACOs, health systems, health plans, pharmaceutical and life sciences companies. This role plays a critical part in ensuring new partnerships launch smoothly, on time, and with a strong foundation for long-term success.

Reporting to the Director, Implementation & Strategic Operations, you will support multiple concurrent implementations by coordinating cross-functional workstreams, managing detailed project plans, and serving as a point of contact for internal teams and external partners. The ideal candidate is highly organized, has experience leading cross-functional implementations, is skilled in developing strong collaborative relationships with internal stakeholders, and is comfortable working in a fast-paced environment with a geographically distributed team.

The Day-to-Day

Implementation & Project Execution

• Support the end-to-end implementation process for new strategic partnerships, contributing to successful launches across multiple concurrent projects


• Own discrete workstreams or phases within larger implementation programs, under the guidance of the Director of Strategic Operations and Implementation


• Coordinate timelines, milestones, and dependencies across clinical, product, data, operations, finance, and marketing teams


• Maintain detailed project plans, ensuring tasks, owners, and deadlines are clearly defined and actively tracked
  Identify risks, blockers, or delays and elevate proactively with recommended solutions

Program Management & Reporting Support

• Support PMO operations by maintaining implementation trackers, dashboards, and documentation


• Prepare regular status updates and materials for internal and partner-facing meetings


• Track implementation metrics and progress against launch milestones


• Ensure accurate documentation of decisions, risks, action items, and follow-ups across workstreams


• Assist in preparing executive-level summaries and launch readiness reviews

Process & Documentation Support

• Execute against established implementation playbooks, templates, and tools


• Contribute to the refinement of implementation processes by identifying inefficiencies, gaps, or opportunities for improvement
  Document partner-specific workflows, requirements, and learnings to support future scalability


• Help ensure consistency and quality across implementations while accommodating partner-specific needs

Partner & Stakeholder Coordination

• Support as implementation contact for partners, supporting clear communication and timely follow-up


• Coordinate meetings, agendas, and materials for partner working sessions


• Collaborate with partner clinical, operational, and technical stakeholders to support workflow alignment and readiness


• Capture partner feedback and surface insights to the Director of Implementation and cross-functional teams


• Support a smooth transition from implementation to steady-state account ownership post-launch

Minimum Qualifications

• 2-4+ years of experience in healthcare implementation, customer success, operations, or project management.


• Experience working in healthcare or health tech environments, with exposure to provider, payer, pharmaceutical, or value-based care models.


• Organizational skills with the ability to manage multiple workstreams simultaneously.


• Experience working cross-functionally and coordinating with internal and external stakeholders.


• Written and verbal communication skills.

Preferred Qualifications

• Proactive, execution-oriented mindset with a willingness to take ownership of assigned workstreams.


• Experience supporting implementations involving EHRs, data integrations, or clinical workflows.


• Familiarity with project management tools and techniques (e.g., Jira, Asana, Smartsheet, Monday, dashboards, trackers, workflow diagrams, Gantt charts, risk registers).

$80,000 - $110,000 a year

Compensation

Final compensation will be determined based on location, experience, and qualifications.

Our Values

We are a remote-first company. While our team is located all across the United States, these core principles tie us together around a common identity:

• Relentless focus on patients and caregivers: We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.


• Embody the spirit and humanity of those living with neurodegenerative disease: Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and hope.


• Seek to understand, and stay curious: We start by listening to one another, our partners, our patients, and their caregivers.We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.


• Embrace the opportunity: We are energized by the importance of our mission and maintain a strong bias toward action.

Benefits & Perks

Full time employees are eligible for:

• Remote First: Work from anywhere in the 50 United States, with home office technology provided.


• Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.


• Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.


• Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).


• Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.

Travel Requirements & Remote Workplace Setup

This position is fully remote, and we provide the necessary technology to work from home. Occasional travel may be expected for team meetings or professional collaboration events.

Equal Opportunity Employer

Synapticure is an equal opportunity employer and a remote-first workplace. We believe that embedding equity, inclusion, compliance, and operational excellence across all aspects of our employee lifecycle directly reflects our core values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications.

At this time, Synapticure is unable to provide work visa sponsorship.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].