Senior Associate Ground Transportation Agent

Dallas Fort Worth International Airport (DFW); Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Dallas Fort Worth International Airport (DFW) is seeking a Ground Transportation Agent to supervise Guest Assistants and ensure compliance with airport regulations. You will monitor ground transportation operations and provide information to customers to resolve issues effectively.

The ideal candidate should have public contact experience and a valid driver's license. Responsibilities include conducting inspections and assisting customers regarding transportation at the airport.

This position is safety-sensitive and requires obtaining a SIDA badge shortly after employment.

Qualifications

• Must possess a valid Class C driver's license.
• One year of public contact experience required.
• Must obtain and maintain a SIDA badge.

Responsibilities

• Supervise and coach Guest Assistants on operations.
• Monitor compliance with airport parking and transportation rules.
• Assist customers with information and problem resolution.
• Ensure safety and cleanliness standards are met.

Skills

Public contact experience

Ability to handle customer issues

Monitoring compliance

Decision making

Ability to speak a foreign language

Education

High school diploma or equivalent

Tools

Ground transportation regulations knowledge

Job description

Job Overview

Under general direction of Ground Transportation Shift Supervisor, provides front-line supervision and coaching of Guest Assistants; performs routine daily operations matters as assigned by management; monitors the activity of commercial ground transportation operators on the airport and administers related rules and regulations; monitors and enforces public vehicle parking and stopping activities to ensure compliance with airport resolutions, rules or orders; provides customers with information and assists in resolving problems.

What You Will Be Doing

• Provides first-line decisions on exceptions to standard operating procedures within delegated limits.
• Assigns Guest Assistant personnel and equipment in the terminals.
• Assists Shift Supervisor in providing directions to Guest Assistants; monitors the performance of shift subordinates; provides recommendations to supervisory staff on performance evaluations.
• Provides break and lunch relief for Guest Assistants.
• Receive briefings from preceding Ground Transportation Agent and briefs succeeding Ground Transportation Agent regarding unusual problems or situations.
• Performs inspection of the terminals, both landside and airside; ensures compliance with safety, security, environmental and cleanliness standards; ensures public areas meet terminal standards for "show readiness"; reports significant deficiencies to Airport Operations Center AOC.
• Performs daily inspection of Ground Transportation customer service phones.
• Monitors the activity of ground transportation operators to ensure compliance with Code of Rules and Regulations and writes reports of non-compliance; assists with Ground Transportation operator counseling.
• Patrols and monitors parking areas for violations and initiate appropriate action to ensure compliance with airport parking resolutions, rules or orders; uses verbal warnings, written warnings and/or issues parking citations; requests Department of Public Safety assistance when necessary to enforce rules.
• Assists Airport customers by providing accurate information regarding ground transportation and airport facilities; resolves problems between commercial operators and customers.
• Provides information to public parkers regarding parking resolutions rules or orders in order to increase voluntary compliance.
• Testifies at ground transportation appeal hearings and parking adjudication hearings and in Municipal Court to provide case-related information.
• Locates and retrieves lost items/passengers.
• Completes required logs and reports.
• Assists Operations/Ground Transportation Regulations with mass inspections of Ground Transportation vehicles.
• Observes passenger loading area to monitor commercial operators loading passengers and baggage into vehicles.
• Inspects dispatch tickets and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas.
• Assists in the evacuation of the terminal area when necessary.

What You Need

• Completion of high school curriculum or equivalent.
• One (1) year of experience in a position requiring extensive public contact.
• Possession of a valid Class C driver's license.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

What We Desire

• Ability to speak a foreign language.