Senior Associate Airport Bus Operator

Dallas Fort Worth International Airport (DFW); Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Dallas Fort Worth International Airport (DFW) is seeking a Customer Service Driver to provide transportation and assistance to guests on the Aircraft Operations Area. The ideal candidate must have a high school diploma, a Class B Commercial driver's license with a passenger endorsement, and the ability to perform under pressure. Responsibilities include operating vehicles, assisting passengers, and handling emergencies. This is a safety-sensitive position requiring drug testing. Flexible hours are required.

Qualifications

• One year experience in a position requiring extensive public contact.
• Possession Class B Commercial driver’s license with a passenger endorsement.
• Ability to lift up to 50 pounds, repeated as necessary within a 10-hour period.

Responsibilities

• Operate a van or bus within DFW.
• Assist disabled passengers with transport.
• Complete passenger counts and logs.

Skills

Customer Service

Public Transportation Knowledge

Emergency Response

Education

High school diploma or equivalent

Tools

Two-way Radio

Buses and Vans

Job description

Job Overview

Under supervision of the Guest Service Shift Leader, provides first-line customer service and transportation to guests on the Aircraft Operations Area (AOA), for special events and tours, and during irregular operations and emergencies.

What You Will Be Doing

• Operates a van or bus providing for internal and external DFW for special events or airport tours or when requested by the Integrated Operations Center (IOC) for airline hardstand operations, evacuation of disabled aircraft, or in the event of irregular operations, emergency, or disaster.
• Assists disabled passengers by providing special transportation as required.
• Completes passenger counts, mileage/time logs, malfunction, and accident reports.
• Assists customers with luggage.
• Inspects vehicle fleet for proper operation and physical condition.
• Locates and retrieves lost items/passengers.
• Responds to customer complaints to customer’s satisfaction within Board operating procedures or refers to Shift Lead for resolution.
• Responds to customer injuries and emergencies; acts as initial point of contact during these events and relays emergency information to appropriate persons.
• Fuels buses and staff vehicles daily, routinely removes trash/debris from inside vehicles and processes Regulated Garbage per federal policy, routinely drives buses and vans through washing and fueling facilities.
• Other duties as assigned.

What You Need

• High school diploma or equivalent.
• One (1) year experience in a position requiring extensive public contact.
• Possession Class B Commercial driver’s license with a passenger (P) endorsement.
• Must be able to lift up to 50 pounds, repeated as necessary within a 10-hour period.
• Must be able to exert coupling forces from 8 pounds to 20 pounds 4 times per hour.
• Must be able to maintain seated posture continuously for a period up to 10 hours.
• Must be able to maintain standing posture up to 30 minutes at a time, intermittently during 10-hour periods.
• Must pass a medical physical examination.
• Must maintain Department of Transportation (DOT) Medical Certificate.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

Minimum Requirements (Continued)

• Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.
• Must be able to meet all initial and recurrent training requirements in accordance with Title 14 CFR part 139 and administrative Policy AO.014.01, Ground Vehicle Driver Training for Air Operations Area (AOA) within 30 days of assignment to a driving position and before being permitted to operate the vehicle without the direct supervision and presence of a co-operator qualified under this requirement.
• This is a Department of Transportation (DOT) designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the DOT safety sensitive position.

Required Knowledge, Skills, and Abilities

• Knowledge of the principles and practices of public transportation.
• Knowledge of Airport Board transportation standards and procedures.
• Ability to work flexible hours and rotating shift assignments, 8-hour shifts or 10-hour shifts.
• Ability to understand and follow oral and written instructions and to prepare and maintain routine records and reports.
• Ability to think and act quickly in emergencies.
• Ability to communicate clearly over two-way radio.
• Ability to maintain harmonious effective working relationships and to deal with difficult public relation issues.
• Ability to perform basic mathematical calculations.
• Vision (near/far/depth) ability to operate controls onboard bus, safely drive and navigate through traffic.
• Hearing ability at level to hear two-way radio transmissions from a distance of 2' and to safely monitor immediate traffic noise and emergency sirens.

Desirable

• Ability to speak a second language, in addition to English.
• Experience in customer service.

Special Requirements

• Must have a good private driving record: (a) no more than two (2) convictions of moving violations in the last 36 months and (b) no DWI convictions in the last 60 months.

Effort

• Works in and around Airport terminals.
• Reacts calmly, quickly, and logically in emergency situations; works hours in excess of normal shift during emergencies.
• Exchanges information in person and by two-way radio.
• Drives to locations on Airport property.

This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.