Senior Associate Ground Transportation Agent

Dallas Fort Worth International Airport Board; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Dallas/Fort Worth International Airport Board is seeking a Front-Line Supervisor for Ground Transportation to lead Guest Assistants in the terminals. You will provide coaching, make routine decisions within delegated limits, and support daily operations in a fast-paced airport environment.

You will monitor compliance with airport rules, assist customers with information, and help resolve problems, including during mass inspections and emergency evacuations, while ensuring safety and show

Qualifications

• High school diploma or equivalent is required.
• One year of extensive public contact experience.
• Valid Class C driver's license.
• Must obtain SIDA badge within 30 days of employment.
• Drug testing and random drug screening required.

Responsibilities

• Provide front-line supervision and coaching of Guest Assistants.
• Monitor compliance with Code of Rules and Regulations for ground transportation.
• Assign personnel and equipment in terminals and coordinate shifts.
• Assist with mass inspections and passenger safety checks.
• Respond to issues and resolve problems for customers and operators.
• Assist in evacuations and maintain show readiness in public areas.

Skills

Public interaction

Foreign language ability

Education

High school diploma or equivalent

Job description

Job Overview

Under general direction of Ground Transportation Shift Supervisor, provides front-line supervision and coaching of Guest Assistants; performs routine daily operations matters as assigned by management; monitors the activity of commercial ground transportation operators on the airport and administers related rules and regulations; monitors and enforces public vehicle parking and stopping activities to ensure compliance with airport resolutions, rules or orders; provides customers with information and assists in resolving problems.

Responsibilities

• Provides first-line decisions on exceptions to standard operating procedures within delegated limits.
• Assigns Guest Assistant personnel and equipment in the terminals.
• Assists Shift Supervisor in providing directions to Guest Assistants, monitors the performance of shift subordinates, and provides recommendations to supervisory staff on performance evaluations.
• Provides break and lunch relief for Guest Assistants.
• Receives briefings from preceding Ground Transportation Agent and briefs succeeding Ground Transportation Agent regarding unusual problems or situations.
• Performs inspection of the terminals, both landside and airside; ensures compliance with safety, security, environmental and cleanliness standards; ensures public areas meet terminal standards for “show readiness”; reports significant deficiencies to Airport Operations Center (AOC).
• Performs daily inspection of Ground Transportation customer service phones.
• Monitors the activity of ground transportation operators to ensure compliance with the Code of Rules and Regulations and writes reports of non-compliance; assists with Ground Transportation operator counseling.
• Patrols and monitors parking areas for violations and initiates appropriate action to ensure compliance with airport parking resolutions, rules or orders; uses verbal warnings, written warnings and/or issues parking citations; requests Department of Public Safety assistance when necessary to enforce rules.
• Assists Airport customers by providing accurate information regarding ground transportation and airport facilities; resolves problems between commercial operators and customers.
• Provides information to public parkers regarding parking resolution rules or orders to increase voluntary compliance.
• Testifies at ground transportation appeal hearings, parking adjudication hearings and in Municipal Court to provide case-related information.
• Locates and retrieves lost items/passengers.
• Completes required logs and reports.
• Assists Operations/Ground Transportation Regulations with mass inspections of Ground Transportation vehicles.
• Observes passenger loading area to monitor commercial operators loading passengers and baggage into vehicles.
• Inspects dispatch tickets and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas.
• Assists in the evacuation of the terminal area when necessary.

Qualifications

• Completion of high school curriculum or equivalent.
• One (1) year of experience in a position requiring extensive public contact.
• Possession of a valid Class C driver's license.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with Department of Homeland Security Transportation Security Administration requirements within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• Security sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure; applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment.

Desired Skills

• Ability to speak a foreign language.