Associate, Ground Transportation Agent (Guest Assistant)

Dallas Fort Worth International Airport (DFW); Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Dallas Fort Worth International Airport (DFW) is seeking a Ground Transportation Monitor to supervise and regulate commercial ground transportation at airport loading zones. You will monitor operator activity, enforce rules, provide customers with information, and report noncompliance.

You will verify operator arrival, assist dispatch, greet passengers, and help maintain order in loading areas. This role requires high school completion, a valid Class C license, and the ability to obtain a SIDA

Qualifications

• 1 year customer service experience.
• High school diploma or equivalent.
• Possession of a valid Class C driver’s license.
• Must obtain a SIDA Airport Identification/Access Badge within 30 days from date of employment and maintain qualification for badge renewal.
• This is a designated safety sensitive position; drug test required prior to employment and random drug screening during employment.

Responsibilities

• Monitors the activity of ground transportation operations to ensure compliance with Code of Rules and Regulations and writes reports of noncompliance.
• Monitors assigned ground transportation loading area to identify activity levels and plan for anticipated service needs.
• Uses two-way radio or telephone to verify arrival of assigned commercial operators and communicates service needs to Ground Transportation Dispatcher.
• Assists in inspections of dispatch tickets, driver permits and driver manifests and reassigns operators as needed.
• Greets passengers and monitors loading areas; keeps work area clean and stocked with supplies.
• Reports illegal activity or emergencies to DPS by radio or phone.
• Testifies at hearings and in municipal court as needed; distributes passenger guides; tracks number of cabs.
• Assists in evacuation of terminal area when necessary.

Skills

Customer service

Communication skills

Flexibility

Emergency response

Education

High school diploma or equivalent

Tools

Driver's license Class C

SIDA badge requirements

Job description

Job Overview

Under general supervision of the Ground Transportation Shift Supervisor, monitors the activity of commercial ground transportation operators at airport passenger loading areas and administers transportation rules and regulations; provides customers with information and assists customers reporting problems with commercial operators.

Job Overview

Under general supervision of the Ground Transportation Shift Supervisor, monitors the activity of commercial ground transportation operators at airport passenger loading areas and administers transportation rules and regulations; provides customers with information and assists customers reporting problems with commercial operators.

What You Will Be Doing

• Monitors the activity of ground transportation operations to ensure compliance with Code of Rules and Regulations and writes reports of noncompliance.
• Monitors assigned ground transportation loading area to identify activity levels and plan for anticipated service needs.
• Uses a two-way radio or a telephone to verify the arrival of assigned commercial operators at assigned passenger loading areas and communicate service needs to Ground Transportation Dispatcher.
• Responds to requests for information from patrons and the public; provides complaint forms and assists customers in their completion; forwards complaints to supervisor to take appropriate action.. Inspects dispatch tickets, driver's permit and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas.
• Greets passengers and observes passenger-loading areas to monitor commercial operators loading passengers and baggage into vehicles.
• Keeps work area clean and ensures podiums are stocked with needed supplies.
• Reports illegal Ground Transportation activity or emergency situations to DPS by two-way radio or telephone.
• Testifies at Ground Transportation appeal hearings, parking adjudication hearings, and in municipal court to provide case-related information.
• Distributes guides to passengers.
• Tracks the number of cabs at the stand.
• Assists in the evacuation of the terminal area when necessary.

What You Need

• One (1) year customer service experience.
• Completion of high school curriculum or equivalent.
• Possession of a valid Class C driver’s license.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• This is a designated safety sensitive position as defined in DFW Airport's Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

Required Knowledge, Skills, And Abilities

• Ability to work flexible hours and rotating shift assignments.
• Ability to understand and follow oral and written instructions.
• Ability to prepare and maintain routine records and reports on a computer.
• Ability to think and act quickly in emergencies.
• Ability to communicate clearly over two-way radio.
• Ability to communicate clearly, pleasantly, and effectively, both orally and in writing, and remain calm in stressful situations.
• Ability to maintain effective working relationships with other departments and to deal with difficult public relations problems.

What We Desire

• Ability to speak a foreign language.
• Ability to ride a Segway after receiving training by Airport staff.

Effort

• Works in and around Airport terminals and passenger loading areas.
• Works outdoors for extended period in inclement weather and in conditions containing dust, vehicle emissions, fumes, and noise.
• Stands and sits for prolonged periods of time.
• Exchanges information by telephone, in person, and by two-way radio.
• Drives to locations on Airport property.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.